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For Companies At a Glance
- Tasks: Assist clients with their commercial property portfolios and maximise savings.
- Company: Join Ryan, a forward-thinking company with an award-winning culture in Manchester.
- Benefits: Enjoy flexible work, unlimited holiday, gym reimbursements, and tuition support after one year.
- Why this job: Be part of a supportive team that values your creativity and offers career growth opportunities.
- Qualifications: Bring a positive attitude and customer-focused experience, ideally in a telephone-based role.
- Other info: Full training provided; no prior property tax experience needed.
The predicted salary is between 25750 - 25750 £ per year.
Why Ryan?
- Competitive Compensation and Benefits
- Home Office Stipend
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
Are you ready to elevate your career with a dynamic and supportive team? Ryan has an exciting opportunity for a Client Services Executive to join our thriving Client Success team in Manchester. In this role, you\’ll play a pivotal part in assisting our clients with their commercial property portfolios, helping them maximize potential savings and achieve success.
- Full Training Provided: No previous experience within the property tax industry is required—you’ll receive comprehensive industry training to set you up for success.
- Innovative Environment: Be part of a forward-thinking company that values your input and creativity.
- Career Growth: Partner with experienced managers and team leaders to develop a personalized career and personal development plan.
- Supportive Team: Work within a shared service environment where collaboration and mutual support are key.
- Flexible Work Model: Enjoy the best of both worlds with our hybrid working policy—3 days in the office and 2 days working from home each week.
- Generous Holiday Policy: Benefit from our Take What You Need unlimited holiday allowance, designed to give you the flexibility to rest, recharge, and maintain a healthy work-life balance.
Duties And Responsibilities
- Client Engagement: Proactively gather essential information and documentation from small to medium-sized business clients to enable Ryan to maximize their clients’ savings opportunities.
- Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
- Relationship Building: Deliver exceptional service to build and maintain strong client relationships.
- Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
- Opportunity Identification: Seek renewal and referral opportunities for other Ryan services to ensure all client savings avenues are explored.
Education And Experience
- Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
- Customer Focused: You have at least 12 months of experience in a telephone-based role, working towards targets with a focus on sales, upselling, or cross-selling.
- Relationship Building: Your ability to engage in conversation and earn trust is second to none.
- Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
- Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
Computer Skills
- Tech Savvy: Comfortable with MS Office and quick to learn new tools.
Salary: £25,750 per year base salary plus an uncapped commission structure. #J-18808-Ljbffr
Client Services Executive employer: Ryan
Contact Detail:
Ryan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarise yourself with the commercial property sector. Understanding the basics of property tax and how it impacts businesses will give you an edge in conversations during interviews.
✨Tip Number 2
Highlight your customer service experience. Since the role requires strong relationship-building skills, be ready to share specific examples of how you've successfully engaged with clients in previous roles.
✨Tip Number 3
Demonstrate your goal-oriented mindset. Prepare to discuss how you've met or exceeded targets in past positions, as this aligns well with the expectations for a Client Services Executive.
✨Tip Number 4
Showcase your communication skills. Practice articulating your thoughts clearly and confidently, as effective communication is key to managing client expectations and building relationships.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or sales roles. Emphasise any achievements that demonstrate your ability to build relationships and meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your positive attitude and customer-focused approach. Mention why you are excited about the opportunity at Ryan and how your skills align with their values.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully engaged with clients in previous positions. This could include specific instances where you resolved issues or built strong relationships.
Show Enthusiasm for Learning: Mention your willingness to undergo training and learn about the property tax industry. Highlight any past experiences where you quickly adapted to new tools or processes, showcasing your tech-savvy nature.
How to prepare for a job interview at Ryan
✨Show Your Customer Focus
Highlight your experience in customer service roles, especially those involving telephone communication. Be ready to share specific examples of how you've successfully engaged with clients and met their needs.
✨Demonstrate Relationship Building Skills
Prepare to discuss how you build trust and rapport with clients. Think of instances where you've maintained strong relationships and how that contributed to achieving targets or resolving issues.
✨Communicate Clearly and Confidently
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Be prepared to answer questions concisely and maintain a professional tone throughout the interview.
✨Emphasise Your Positive Attitude
Ryan values a positive energy in their team. Be sure to convey your enthusiasm for the role and the company, and share how your positive outlook has helped you overcome challenges in previous positions.
