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For Companies At a Glance
- Tasks: Assist clients with their commercial property portfolios and maximise savings.
- Company: Join Ryan, a forward-thinking company with an award-winning culture in Manchester.
- Benefits: Enjoy flexible work, unlimited holiday, gym reimbursements, and tuition support after one year.
- Why this job: Be part of a supportive team that values your creativity and offers career growth opportunities.
- Qualifications: Bring a positive attitude and customer-focused experience, ideally in a telephone-based role.
- Other info: Full training provided; no prior property tax experience needed.
The predicted salary is between 25750 - 25750 £ per year.
Why Ryan?
- Competitive Compensation and Benefits
- Home Office Stipend
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where communication, relationship-building, and problem-solving are at the heart of what you do?
At Ryan, we’re looking for a proactive and customer-focused Customer Service Executive to join our dynamic Property Tax team in Media City, Salford. This is a fantastic opportunity to build your career within a specialist area of professional services, supporting clients with property tax matters while delivering outstanding service at every touchpoint. In this pivotal role, you’ll take ownership of client service cases, build strong relationships, and identify opportunities to add real value to our clients’ experience.
This is more than a customer service role, it’s an opportunity to make a measurable impact while being part of a supportive, high-energy team culture in a prestigious office setting.
Location: MediaCity, Salford (Office-based, 5 days per week with hybrid working available based on performance)
Salary: £25,000 – £26,000 per annum = OTE £31,000 – £36,000 per annum
Duties and responsibilities:
Own the Client Experience
- Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication.
- Take full ownership of service cases from start to finish.
- Maintain accurate documentation and up-to-date client records.
- Collaborate closely with internal teams to deliver seamless, high-quality service.
Drive Growth Through Relationships
- Understand client needs and proactively recommend solutions that enhance their experience.
- Identify upsell and cross-sell opportunities that genuinely add value.
- Conduct structured outreach to strengthen client relationships and uncover new opportunities.
Manage Inbound Enquiries
- Respond promptly and professionally across multiple communication channels.
- Provide clear, accurate information and confidently escal…
- Ensure every interaction reflects our commitment to excellence.
Education and Experience:
- Previous experience within a telephone based customer services or sales role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, solution-focused mindset.
- A collaborative team player who thrives in a dynamic, fast-paced environment.
- A genuine passion for delivering outstanding customer experiences.
Why Join Ryan?
- Work from our prestigious MediaCity office, 5 days per week.
- Enjoy a comprehensive benefits package.
- Be part of a fun, vibrant, and supportive team culture.
- Play a key role in driving both client satisfaction and business growth.
- Build your career in an organisation that values collaboration, innovation, and professional development.
If you’re ready to take ownership, build meaningful client relationships, and grow your career with a market-leading organisation, we’d love to hear from you.
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Client Services Executive employer: Ryan
Contact Detail:
Ryan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarise yourself with the commercial property sector. Understanding the basics of property tax and how it impacts businesses will give you an edge in conversations during interviews.
✨Tip Number 2
Highlight your customer service experience. Since the role requires strong relationship-building skills, be ready to share specific examples of how you've successfully engaged with clients in previous roles.
✨Tip Number 3
Demonstrate your goal-oriented mindset. Prepare to discuss how you've met or exceeded targets in past positions, as this aligns well with the expectations for a Client Services Executive.
✨Tip Number 4
Showcase your communication skills. Practice articulating your thoughts clearly and confidently, as effective communication is key to managing client expectations and building relationships.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or sales roles. Emphasise any achievements that demonstrate your ability to build relationships and meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your positive attitude and customer-focused approach. Mention why you are excited about the opportunity at Ryan and how your skills align with their values.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully engaged with clients in previous positions. This could include specific instances where you resolved issues or built strong relationships.
Show Enthusiasm for Learning: Mention your willingness to undergo training and learn about the property tax industry. Highlight any past experiences where you quickly adapted to new tools or processes, showcasing your tech-savvy nature.
How to prepare for a job interview at Ryan
✨Show Your Customer Focus
Highlight your experience in customer service roles, especially those involving telephone communication. Be ready to share specific examples of how you've successfully engaged with clients and met their needs.
✨Demonstrate Relationship Building Skills
Prepare to discuss how you build trust and rapport with clients. Think of instances where you've maintained strong relationships and how that contributed to achieving targets or resolving issues.
✨Communicate Clearly and Confidently
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Be prepared to answer questions concisely and maintain a professional tone throughout the interview.
✨Emphasise Your Positive Attitude
Ryan values a positive energy in their team. Be sure to convey your enthusiasm for the role and the company, and share how your positive outlook has helped you overcome challenges in previous positions.