At a Glance
- Tasks: Support clients from onboarding to renewals, ensuring a smooth experience and identifying growth opportunities.
- Company: Join an award-winning company with a vibrant culture and community outreach.
- Benefits: Enjoy competitive pay, gym reimbursements, flexible work, and tuition support after one year.
- Other info: Full training provided in a fast-paced, KPI-driven environment.
- Why this job: Be part of a dynamic team that values client relationships and offers career growth.
- Qualifications: Strong communication skills and a knack for organisation; experience in client management is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Why Ryan?
- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- Linked In Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
We are seeking a proactive and client-focused Client Renewals Executive, known internally as a Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities.
This role combines relationship management, operational coordination, and commercial awareness.
You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.
This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings.
Full industry training will be provided.
This position is based Salford, M50
Duties and Responsibilities
- Client Onboarding and Engagement
- Proactively contact new and existing clients via outbound calls, email, and virtual meetings
- Build strong early-stage relationships and create a positive first impression
- Clearly explain onboarding steps, required documentation, and service processes
- Ensure a smooth and efficient transition to internal delivery teams
- Documentation and Process Management
- Gather, track, and verify all required client documentation (e. g., leases, accounts, rent details, operational data)
- Ensure information is complete and accurate before handover
- Maintain high-quality record-keeping and update CRM systems in real time
- Monitor progress to minimise onboarding delays Ongoing Client Management s Renewals
- Maintain regular contact with clients throughout the service cycle
- Track contract timelines and support renewal conversations
- Reinforce the value delivered and address questions or concerns
- Support retention by ensuring clients understand outcomes and next steps
- Identify re-engagement opportunities where appropriate
- Revenue Growth and Service Expansion
• Identify opportunities to introduce additional services, including
- Lease Consultancy
- Contract Renewal Services
- Additional Property Reviews
- Position services in a consultative, client-centric manner
- Collaborate with senior team members to convert growth opportunities
Education and Experience
- Strong communication skills (phone, email, virtual meetings)
- Highly organised with strong attention to detail
- Comfortable working to KPIs and performance targets
- Ability to manage multiple clients and priorities
- Confident handling client queries and managing expectations
- Quick to learn and adaptable to new systems and processes
- Background in onboarding, account management, renewals, or sales support
Client Renewals Executive employer: Ryan
Ryan is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the European Integration Specialist role. With a strong emphasis on employee growth and development, you will have the opportunity to take ownership of significant projects while working alongside experienced professionals in a supportive environment. Located in Europe, Ryan offers unique advantages such as exposure to diverse markets and the chance to make a meaningful impact on data integration efforts across the continent.
