At a Glance
- Tasks: Support clients from onboarding to renewals, ensuring a smooth experience.
- Company: Join an award-winning company with a vibrant culture and community outreach.
- Benefits: Competitive pay, flexible work, gym reimbursements, and tuition support after one year.
- Other info: Full training provided; thrive in a fast-paced environment with great career advancement opportunities.
- Why this job: Be part of a dynamic team that values client relationships and personal growth.
- Qualifications: Strong communication skills and a knack for organisation; experience in client management is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Why Ryan?
- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- Linked In Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
We are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities.
This role combines relationship management, operational coordination, and commercial awareness.
You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.
This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings.
Full industry training will be provided.
This position is based Salford, Media City, M50
Duties and Responsibilities
- Client Onboarding and Engagement
- Proactively contact new and existing clients via outbound calls, email, and virtual meetings
- Build strong early-stage relationships and create a positive first impression
- Clearly explain onboarding steps, required documentation, and service processes
- Ensure a smooth and efficient transition to internal delivery teams
- Documentation and Process Management
- Gather, track, and verify all required client documentation (e. g., leases, accounts, rent details, operational data)
- Ensure information is complete and accurate before handover
- Maintain high-quality record-keeping and update CRM systems in real time
- Monitor progress to minimise onboarding delays Ongoing Client Management s Renewals
- Maintain regular contact with clients throughout the service cycle
- Track contract timelines and support renewal conversations
- Reinforce the value delivered and address questions or concerns
- Support retention by ensuring clients understand outcomes and next steps
- Identify re-engagement opportunities where appropriate
- Revenue Growth and Service Expansion
• Identify opportunities to introduce additional services, including
- Lease Consultancy
- Contract Renewal Services
- Additional Property Reviews
- Position services in a consultative, client-centric manner
- Collaborate with senior team members to convert growth opportunities
Education and Experience
- Strong communication skills (phone, email, virtual meetings)
- Highly organised with strong attention to detail
- Comfortable working to KPIs and performance targets
- Ability to manage multiple clients and priorities
- Confident handling client queries and managing expectations
- Quick to learn and adaptable to new systems and processes
Desirable but not essential
- Experience in property, business rates, or professional services
- Background in onboarding, account management, renewals, or sales support
- Knowledge of CRM platforms and document collection workflows
Client Development Associate employer: Ryan
At Ryan, we pride ourselves on being an exceptional employer that champions work-life balance and professional development. Our award-winning culture fosters collaboration and community outreach, while our comprehensive benefits—including tuition reimbursement, flexible work arrangements, and a commitment to employee growth—make us a standout choice for those seeking a meaningful career in property tax advisory services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ryan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ryan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Development Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ryan:Your cover letter is your chance to shine! Tell us why you want to work at Ryan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ryan!
How to prepare for a job interview at Ryan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
