Technical Operations Assistant in London

The Technical Operations Assistant will support the efficient processing and administration of premium and bordereaux activity across Ryan Specialty MGUs and Coverholders operating in the Lloyd’s market. The role requires strong attention to detail, effective communication, and the ability to manage operational queries and workflows in a busy processing environment. Responsibilities will evolve over time in line with business and departmental needs.

Location: London - UK - Fenchurch

Key Responsibilities

• Bordereaux & Premium Processing
  • Review, reconcile, and distribute written bordereaux for various Ryan Specialty MGUs and Coverholders.
  • Produce and maintain accurate processing bordereaux in line with Lloyd’s Market and internal requirements.
  • Ensure all premiums and return premiums are correctly attributed to the appropriate parties and year of account.
  • Raise and issue accurate documentation in accordance with current Lloyd’s Market practices using the Brokasure system.
  • Perform cash allocation of client funds against processed transactions, ensuring accuracy and completeness.
  • Provide support to the Processing Team to process premiums and return premiums to Lloyd’s of London via XIS/Velonetic (formerly Xchanging) when required.
• Queries & Operational Support
  • Manage, monitor, and respond to operational and premium‑related queries received via shared inboxes and email channels.
  • Act as a point of contact for operational email queries, providing timely and accurate responses or escalation where required.
  • Liaise with Ryan Specialty Underwriting Technicians to obtain and verify required information in support of processing activities.
  • Deal with and respond to all Velonetic/Xchanging queries within agreed timelines and service standards.
  • Maintain and update the queries tracker for all bordereaux, premium, and operational issues, ensuring visibility and auditability.
• Team & Department Support
  • Provide day‑to‑day support to the Premium Processing team, assisting with workload management and task completion as required.
  • Support team members during peak periods, absences, or backlogs to ensure operational continuity.
  • Assist with identifying process issues, data discrepancies, or recurring queries and escalate appropriately.
  • Attend internal and external meetings as required and contribute to discussions relating to operational performance and improvements.
• Administration & Record Management
  • File, manage, and maintain all documentation, records, and data entry in line with internal procedures and audit standards.
  • Ensure data accuracy, completeness, and timely updating of systems and trackers.
  • Undertake general administrative and ad hoc tasks as required to support the effective running of the department.
• General
  • Play an active role within the team and undertake other reasonable duties as required to ensure the department operates efficiently and compliantly.

Skills and Attributes

• Strong numerical, mathematical, and administrative skills.
• High level of accuracy and attention to detail.
• Confident user of Microsoft Office, with strong Excel capability.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Proactive, motivated team player with the ability to work independently.
• Strong time management skills with the ability to prioritise and meet deadlines.
• Knowledge of Lloyd’s Market processes and Xchanging/Velonetic systems is highly advantageous.
• Experience using processing systems such as Brokasure is also beneficial.

Experience

• A graduate with an appropriate degree (or equivalent qualification), and/or one to two years’ experience in an insurance, operations, or technical support role is preferred.
• Exposure to Lloyd’s Market processing, bordereaux management, or premium accounting is desirable but not essential.