At a Glance
- Tasks: Lead the Premium Accounting team and ensure top-notch customer service.
- Company: Join a diverse and inclusive company committed to excellence.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional development and collaboration.
- Why this job: Make a real impact in accounting while enhancing customer satisfaction.
- Qualifications: Bachelor's degree in Accounting or Business, with management experience.
The predicted salary is between 60000 - 80000 £ per year.
The Premium Accounting Manager is responsible for working with the Premium Accounting Director to manage the fiduciary accounting duties related to RS’s brokerage and delegated authority business. Customer service is of the utmost importance, and this position requires diplomatic interaction with internal and external customers to ensure accuracy and satisfaction.
Location: London - UK - Fenchurch
What will your job entail?
- Maintain consistent operations of Premium Accounting department.
- Initiate improvements to Premium Accounting policies, controls, and procedures.
- Provide support and project work to the Premium Accounting Director and upper management as needed.
- Lead Premium Accounting functions in resolving issues and maintaining customer service standards.
- Offer guidance on both underwriting and insurance accounting related matters to brokerage and processing departments.
- Reacts quickly with limited information to make informed decisions on accounting or company matters.
- Ability to apply comprehensive insurance knowledge and detailed analysis to resolve both underwriting and accounting operational issues.
- Speaks confidently to provide department leadership decisions.
- Supervise conversions and bridge testing for new acquisitions including accounting transition responsibilities.
- Manage and review department system automation endeavors included but not limited to AIM, ImageRight, CARL, and Concept One.
- Support and train Accounting Team Supervisors.
- Review and mitigate any advance or write off request to reduce the company’s financial exposure.
- Collaborate with front office producers and back-office department directors for situational resolution.
- Perform special projects and other relevant duties as assigned.
Work Experience and Education:
- Bachelors Degree in Accounting or Business Administration.
- 6+ years of experience in accounting or similar role.
- 3 years of experience in management.
Licenses & Certifications:
- Certified Public Accountant (CPA) a plus.
Skills:
- Technical/Functional Skills:
- Customer Service
- Accounting
- Payment Reconciliation
- Financial Analysis and Reporting
- Knowledge of GAAP (Generally Accepted Accounting Principles)
- Insurance Policy Review
- Loss Sensitive programs
- Business Process Improvement
- Microsoft Office
- Behavioral Skills:
- Collaboration
- Attention to Detail
- Interpersonal
- Communication
- Presentation
- Problem Solving
- Analytical Thinking
Accounting Customer Service Manager in London employer: Ryan Specialty
At Ryan Specialty, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is evident through comprehensive training and development opportunities, fostering a culture of collaboration and innovation. With a strong focus on customer service and inclusivity, we ensure that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Accounting Customer Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the accounting and customer service sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and accounting. Think about how you can showcase your experience in managing teams and resolving issues. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in accounting and customer service. Include examples of process improvements you've initiated or successful projects you've led. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, go ahead and submit your application today!
We think you need these skills to ace Accounting Customer Service Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant accounting roles to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience in managing teams and improving processes.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and make informed decisions, so share those stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ryan Specialty
✨Know Your Numbers
Brush up on your accounting knowledge, especially GAAP principles and financial analysis. Be ready to discuss how you've applied these in previous roles, as this will show your expertise and confidence in handling the technical aspects of the job.
✨Customer Service is Key
Since customer service is a top priority for this role, prepare examples of how you've successfully managed customer interactions in the past. Think about situations where you resolved issues diplomatically and ensured client satisfaction.
✨Showcase Your Leadership Skills
As a managerial position, be prepared to discuss your leadership style and experiences. Share specific instances where you've led a team through challenges or implemented improvements in processes, highlighting your ability to guide and support others.
✨Be Ready for Problem-Solving
Expect scenario-based questions that test your analytical thinking and problem-solving skills. Practice articulating your thought process when faced with limited information, as this will demonstrate your ability to make informed decisions under pressure.
