At a Glance
- Tasks: Lead a team in delivering top-notch customer service and managing accounting operations.
- Company: Join a dynamic company committed to diversity and inclusion.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a collaborative and innovative setting.
- Why this job: Make a real impact in a role that combines leadership with customer service excellence.
- Qualifications: Bachelor's degree in Accounting or Business, plus management experience.
The predicted salary is between 60000 - 80000 £ per year.
Position Summary: The Premium Accounting Manager is responsible for working with the Premium Accounting Director to manage the fiduciary accounting duties related to RS’s brokerage and delegated authority business. Customer service is of the utmost importance, and this position requires diplomatic interaction with internal and external customers to ensure accuracy and satisfaction.
Location: London - UK - Fenchurch
What will your job entail?
- Maintain consistent operations of Premium Accounting department.
- Initiate improvements to Premium Accounting policies, controls, and procedures.
- Provide support and project work to the Premium Accounting Director and upper management as needed.
- Lead Premium Accounting functions in resolving issues and maintaining customer service standards.
- Offer guidance on both underwriting and insurance accounting related matters to brokerage and processing departments.
- React quickly with limited information to make informed decisions on accounting or company matters.
- Apply comprehensive insurance knowledge and detailed analysis to resolve both underwriting and accounting operational issues.
- Speak confidently to provide department leadership decisions.
- Supervise conversions and bridge testing for new acquisitions including accounting transition responsibilities.
- Manage and review department system automation endeavors including but not limited to AIM, ImageRight, CARL, and Concept One.
- Support and train Accounting Team Supervisors.
- Review and mitigate any advance or write-off request to reduce the company’s financial exposure.
- Collaborate with front office producers and back-office department directors for situational resolution.
- Perform special projects and other relevant duties as assigned.
Work Experience and Education
- Bachelor's Degree in Accounting or Business Administration.
- 6+ years of experience in accounting or similar role.
- 3 years of experience in management.
Licenses & Certifications
- Certified Public Accountant (CPA) – a plus.
Skills
- Technical/Functional Skills: Customer Service, Accounting, Payment Reconciliation, Financial Analysis and Reporting, Knowledge of GAAP (Generally Accepted Accounting Principles), Insurance Policy Review, Loss Sensitive programs, Business Process Improvement, Microsoft Office.
- Behavioral Skills: Collaboration, Attention to Detail, Interpersonal Communication, Presentation, Problem Solving, Analytical Thinking.
Accounting Customer Service Manager employer: Ryan Specialty
At Ryan Specialty, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is evident through comprehensive training and development opportunities, fostering a culture of collaboration and innovation. With a strong focus on customer service and inclusivity, we ensure that every team member is valued and empowered to make impactful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Accounting Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the accounting and customer service sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to accounting and customer service. Think about how you can showcase your experience in managing teams and resolving issues. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in accounting and customer service. Include examples of process improvements you've initiated or successful projects you've led. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Tailor your application to highlight your relevant experience and skills, and make sure to follow up after applying to show your enthusiasm!
We think you need these skills to ace Accounting Customer Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant accounting roles to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience in managing teams and improving processes.
Show Off Your Skills:We love seeing specific examples of your skills in action. Whether it’s problem-solving or collaboration, share stories that demonstrate how you’ve successfully tackled challenges in previous roles.
Apply Through Our Website:To make sure your application gets into the right hands, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Ryan Specialty
✨Know Your Numbers
Brush up on your accounting knowledge, especially GAAP principles and financial analysis. Be ready to discuss how you've applied these in previous roles, as this will show your expertise and confidence in handling the technical aspects of the job.
✨Customer Service is Key
Since customer service is a top priority for this role, prepare examples of how you've successfully managed customer interactions in the past. Think about situations where you resolved issues diplomatically and ensured client satisfaction.
✨Showcase Your Leadership Skills
With management experience being crucial, be prepared to talk about your leadership style. Share specific instances where you've led a team through challenges or implemented improvements in processes, highlighting your ability to guide and support others.
✨Be Ready for Problem-Solving
Expect questions that assess your analytical thinking and problem-solving skills. Prepare to discuss scenarios where you had to make quick decisions with limited information, demonstrating your ability to react effectively under pressure.
