At a Glance
- Tasks: Lead the Premium Accounting team and ensure top-notch customer service.
- Company: Join a dynamic company committed to diversity and inclusion.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to work in a collaborative and innovative atmosphere.
- Why this job: Make a real impact in accounting while enhancing customer satisfaction.
- Qualifications: Bachelor's degree in Accounting or Business, with 6+ years of experience.
The predicted salary is between 60000 - 75000 £ per year.
The Premium Accounting Manager is responsible for working with the Premium Accounting Director to manage the fiduciary accounting duties related to RS’s brokerage and delegated authority business. Customer service is of the utmost importance, and this position requires diplomatic interaction with internal and external customers to ensure accuracy and satisfaction.
Location: London, UK – Fenchurch.
Job Responsibilities
- Maintain consistent operations of Premium Accounting department.
- Initiate improvements to Premium Accounting policies, controls, and procedures.
- Provide support and project work to the Premium Accounting Director and upper management as needed.
- Lead Premium Accounting functions in resolving issues and maintaining customer service standards.
- Offer guidance on both underwriting and insurance accounting related matters to brokerage and processing departments.
- React quickly with limited information to make informed decisions on accounting or company matters.
- Apply comprehensive insurance knowledge and detailed analysis to resolve both underwriting and accounting operational issues.
- Speak confidently to provide department leadership decisions.
- Supervise conversions and bridge testing for new acquisitions including accounting transition responsibilities.
- Manage and review department system automation endeavors including but not limited to AIM, ImageRight, CARL, and Concept One.
- Support and train Accounting Team Supervisors.
- Review and mitigate any advance or write‑off request to reduce the company’s financial exposure.
- Collaborate with front office producers and back‑office department directors for situational resolution.
- Perform special projects and other relevant duties as assigned.
Work Experience and Education
- Bachelor’s Degree in Accounting or Business Administration.
- 6+ years of experience in accounting or a similar role.
- 3 years of experience in management.
Licenses & Certifications
- Certified Public Accountant (CPA) – a plus.
Technical / Functional Skills
- Customer Service
- Accounting
- Payment Reconciliation
- Financial Analysis and Reporting
- Knowledge of GAAP (Generally Accepted Accounting Principles)
- Insurance Policy Review
- Loss Sensitive programs
- Business Process Improvement
- Microsoft Office
Behavioral Skills
- Collaboration
- Attention to Detail
- Interpersonal
- Communication
- Presentation
- Problem Solving
- Analytical Thinking
Equal Employment Opportunity Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
Accounting Customer Service Manager employer: Ryan Specialty Holdings International Limited
Ryan Specialty is an exceptional employer located in the heart of London, offering a dynamic work environment that prioritises customer service and employee development. With a strong commitment to diversity and inclusion, employees are encouraged to grow their skills through comprehensive training and collaborative projects, making it a rewarding place for those seeking meaningful careers in accounting and finance.
Contact Details:
Ryan Specialty Holdings International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Accounting Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the accounting and customer service sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions related to accounting and customer service. We suggest role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work or projects that highlight your experience in accounting and customer service. We want to see how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Accounting Customer Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Accounting Customer Service Manager role. Highlight your relevant experience in accounting and customer service, and don’t forget to mention any management roles you've held. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've improved customer service or streamlined accounting processes in your previous roles. We love a good story that showcases your skills!
Show Off Your Soft Skills:While technical skills are important, don’t forget to highlight your soft skills too! Communication, problem-solving, and collaboration are key in this role. We want to know how you’ve used these skills to resolve issues and maintain high customer service standards.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly. Plus, it helps us keep track of all applications in one place!
How to prepare for a job interview at Ryan Specialty Holdings International Limited
✨Know Your Numbers
Brush up on your accounting knowledge, especially GAAP principles and financial analysis. Be ready to discuss specific examples from your past experience where you successfully managed fiduciary duties or resolved accounting issues.
✨Customer Service is Key
Since customer service is a top priority for this role, prepare to share instances where you’ve gone above and beyond for clients. Think about how you handled difficult situations diplomatically and what the outcomes were.
✨Showcase Your Leadership Skills
As a manager, you’ll need to demonstrate your ability to lead a team. Prepare to talk about your management style, how you support and train your team, and any successful projects you've led that improved department operations.
✨Be Ready for Problem Solving
Expect scenario-based questions that test your analytical thinking and problem-solving skills. Practice articulating your thought process when faced with limited information and how you make informed decisions quickly.
