At a Glance
- Tasks: Lead a dual-location team managing complex insurance claims and ensure operational excellence.
- Company: Join a dynamic insurance firm committed to diversity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work in a collaborative environment with excellent career advancement opportunities.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: Experience in Lloyd's/London Market and strong leadership capabilities required.
The predicted salary is between 63000 - 77000 £ per year.
Position Summary: The Claims Manager owns the end-to-end technical processing, market entries, and financial settlement monitoring for a portfolio of Lloyd's and London Market insurance claims. This critical operational role handles a dual-location model. You will manage a highly specialized technical advisory and advocacy team in London, while structurally governing the output, SLA metrics, and data validation processes of an offshore processing delivery hub in Mumbai.
Location: London - UK - Fenchurch
What will your job entail?
Key Responsibilities:
- Dual-Location Team Leadership & Governance
- London Team Management: Lead, mentor, and upskill London-based technicians handling complex queries, advocate escalations, and high-value technical checks.
- Mumbai Hub Oversight: Drive operational excellence, productivity, and output consistency within the Mumbai offshore team.
- Workflow Synchronisation: Establish seamless handovers and global resource allocation between London and Mumbai to guarantee continuous query resolution visibility.
- Culture & Training: Implement joint training sessions to bridge cross-border knowledge gaps.
- Cross-Department Liaison: Collaborate closely with the Binders team in connection with new and renewing binders to ascertain if there’s a TPA, Loss Fund or DCA agreement, to establish and maintain the necessary workflow.
- Technical Processing & London Market Compliance
- Systems Mastery: Oversee data integrity and transaction speed across ECF (Electronic Claim File), CLASS, and the IMR (Insurance Market Repository).
- Market Reform Compliance: Ensure all processed claims conform strictly to the latest MRC (Market Reform Contract) specifications.
- Modernisation Readiness: Act as the operational champion for Blueprint Two digital transformations, transition to Velonetic platforms, and structured digital data entry formats.
- Quality Assurance: Design and execute a strict QA framework to review data entry, cash allocations, and query management against market errors.
- Client Advocacy & Bureau Relations
- Escalations Point: Act as the primary escalation point for key internal stakeholders (coverholders, senior management) as well as for any severe processing friction between the TPA, Xchanging/Velonetic, and syndicate underwriters.
- Collections Monitoring: Accelerate funds collection, tracking aged debt, technical queries, and cash allocation blockages to optimize working capital.
- Communication and Reporting: Monitor and manage communications with internal and external stakeholders to facilitate smooth information flow and operational effectiveness.
Experience, Skills, and Qualifications:
- Technical & Market Experience
- Demonstrable experience within a Lloyd's/London Market broker environment, with a heavy emphasis on technical processing operations.
- Advanced, hands-on knowledge of ECF, CLASS, IMR, and core bureau account reconciliation processes.
- Leadership & Operations Capability
- Demonstrated success managing hybrid or dual-location teams (specifically onshore-offshore setups like UK-India).
- Deep understanding of defining, measuring, and reporting on KPIs and SLAs (Turnaround time, First-time match rates, Error reductions).
- Excellent visual communication skills to present metrics clearly to senior executives and clients.
Claims Manager in London employer: Ryan Specialty Group
At Ryan Specialty, we pride ourselves on being an exceptional employer, particularly for the Capital Management Analyst role in our vibrant London office. Our collaborative work culture fosters innovation and professional growth, offering employees access to comprehensive training and development opportunities. With a commitment to diversity and inclusion, we ensure that every team member's contributions are valued, making this a rewarding environment for those looking to make a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Ryan Specialty Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Ryan Specialty Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Ryan Specialty Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Ryan Specialty Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Ryan Specialty Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Ryan Specialty Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Ryan Specialty Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Ryan Specialty Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
