At a Glance
- Tasks: Act as the primary contact for client service matters and manage inbound enquiries.
- Company: Join Ryan's dynamic Property Tax team in Media City, Salford.
- Benefits: Enjoy a competitive salary, home office stipend, and gym membership reimbursement.
- Other info: Office-based position with hybrid working available based on performance.
- Why this job: This role offers an accelerated career path in a supportive team culture.
- Qualifications: Previous experience in telephone-based customer services or sales is required.
The predicted salary is between 25000 - 26000 £ per year.
At Ryan, we are looking for a proactive and customer-focused Customer Service Executive to join our dynamic Property Tax team in Media City, Salford. This role offers a unique opportunity to build a career in a specialist area of professional services while delivering outstanding service at every touchpoint.
Duties and Responsibilities
- Own the Client Experience: Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication. Take full ownership of service cases from start to finish. Maintain accurate documentation and up-to-date client records. Collaborate closely with internal teams to deliver seamless, high-quality service.
- Drive Growth Through Relationships: Understand client needs and proactively recommend solutions that enhance their experience. Identify upsell and cross-sell opportunities that genuinely add value. Conduct structured outreach to strengthen client relationships and uncover new opportunities.
- Manage Inbound Enquiries: Respond promptly and professionally across multiple communication channels. Provide clear, accurate information and confidently escalate complex queries where required. Ensure every interaction reflects our commitment to excellence.
Education and Experience
- Previous experience within a telephone-based customer services or sales role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, solution-focused mindset.
- A collaborative team player who thrives in a dynamic, fast-paced environment.
- A genuine passion for delivering outstanding customer experiences.
Location and Salary
- Location: MediaCity, Salford (Office-based, 5 days per week with hybrid working available based on performance)
- Salary: £25,000 – £26,000 per annum; OTE £31,000 – £36,000 per annum
Why Join Ryan?
- Work from our prestigious MediaCity office, 5 days per week.
- Enjoy a comprehensive benefits package.
- Be part of a fun, vibrant, and supportive team culture.
- Play a key role in driving both client satisfaction and business growth.
- Build your career in an organisation that values collaboration, innovation, and professional development.
Client Services Executive in Salford employer: Ryan LLC
Ryan offers a comprehensive benefits package including tuition reimbursement and LinkedIn Learning subscriptions. Located in MediaCity, Salford, the company fosters a vibrant team culture focused on collaboration and professional development. Join a team that values client satisfaction and business growth.
