Why Ryan?Competitive Compensation and BenefitsBusiness Connectivity Reimbursement (Phone/Internet)Gym Membership or Equipment ReimbursementLinkedIn Learning SubscriptionFlexible Work EnvironmentTuition Reimbursement After One Year of ServiceAccelerated Career PathAward-Winning Culture & Community OutreachWe are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle — from onboarding new clients to managing renewals and identifying growth opportunities.This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings.This position is based Salford, M50Duties and Responsibilities:Client Onboarding and EngagementProactively contact new and existing clients via outbound calls, email, and virtual meetings.Build strong early-stage relationships and create a positive first impression.Clearly explain onboarding steps, required documentation, and service processes.Ensure a smooth and efficient transition to internal delivery teams.Documentation and Process ManagementGather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data).Ensure information is complete and accurate before handover.Maintain high-quality record-keeping and update CRM systems in real time.Monitor progress to minimise onboarding delays.Ongoing Client Management s RenewalsMaintain regular contact with clients throughout the service cycle.Track contract timelines and support renewal conversations.Reinforce the value delivered and address questions or concerns.Support retention by ensuring clients understand outcomes and next steps.Identify re-engagement opportunities where appropriateRevenue Growth and Service ExpansionIdentify opportunities to introduce additional services, including: Lease Consultancy, Contract Renewal Services, and Additional Property Reviews.Position services in a consultative, client-centric manner.Collaborate with senior team members to convert growth opportunities.Education and Experience:Essential:Strong communication skills (phone, email, virtual meetings).Highly organised with strong attention to detail.Comfortable working to KPIs and performance targets.Ability to manage multiple clients and priorities.Confident handling client queries and managing expectations.Quick to learn and adaptable to new systems and processesDesirable:Experience in property, business rates, or professional services.Background in onboarding, account management, renewals, or sales support.Knowledge of CRM platforms and document collection workflows.#LI-AI1 #J-18808-Ljbffr
Client Development Executive in Salford employer: Ryan, LLC
Ryan Specialty is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to thrive in their careers. With a strong focus on professional development and mentorship, team members are encouraged to enhance their skills and advance within the company. Located in the United Kingdom, Ryan Specialty offers a dynamic environment where you can build meaningful relationships with brokers while contributing to impactful underwriting decisions.
