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- Tasks: Engage with clients to manage contract renewals and maximise savings.
- Company: Join Ryan, a dynamic leader in the Commercial Real Estate industry.
- Benefits: Enjoy flexible work, gym reimbursements, and tuition support after one year.
- Why this job: Be part of an innovative team that values your creativity and offers career growth.
- Qualifications: Customer service experience is essential; previous renewals or retentions experience is a plus.
- Other info: Work in a supportive environment focused on collaboration and mutual success.
The predicted salary is between 28800 - 43200 £ per year.
Why Ryan?
- Competitive Compensation and Benefits
- Home Office Stipend
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
Are you ready to elevate your career with a dynamic and supportive team? Ryan has an exciting opportunity for a Client Renewals Executive to join our thriving Sales team in Manchester. As a Client Renewals Executive, you should be money-motivated and have what it takes to thrive in a fast-paced, targeted sales department within the Commercial Real Estate industry. You will be engaging with our existing client base to provide a professional and effective service, supporting business clients throughout the contract renewal stage. You will engage in meaningful discussions with our existing SMB clients to deliver great outcomes to help maximise client savings and revenue earned during the lifetime of their contract.
Innovative Environment: Be part of a forward-thinking company that values your input and creativity.
Career Growth: Partner with experienced managers and team leaders to develop a personalized career and personal development plan.
Supportive Team: Work within a shared service environment where collaboration and mutual support are key.
Duties and responsibilities:
- Client Engagement: Proactively manage a campaign of commercial clients and renewal results within defined accounts. Act as a trusted advisor throughout the entire contract renewal lifecycle.
- Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
- Relationship Building: Build rapport with clients to identify opportunities to renew our current client contracts and cross-sell other Ryan services, where appropriate.
- Opportunity Identification: Seek renewal and referral opportunities for other Ryan services to ensure all client savings avenues are explored.
- Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
Education and Experience:
- Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
- Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service.
- Experience: Ideally you will have previous experience in a telephone-based renewals or retentions role, with experience of cross selling and up selling.
- Relationship Building: Your ability to engage in conversation and earn trust is second to none.
- Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
- Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
- Computer Skills: Tech Savvy: Comfortable with MS Office and quick to learn new tools.
Sales Executive - Renewals employer: Ryan LLC
Contact Detail:
Ryan LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive - Renewals
✨Tip Number 1
Familiarise yourself with the commercial real estate industry. Understanding the market trends and challenges will help you engage more effectively with clients and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role heavily relies on telephone-based interactions, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the sales and renewals space. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Ryan.
✨Tip Number 4
Showcase your ability to build relationships by preparing examples of how you've successfully engaged clients in the past. This will demonstrate your capability to manage client renewals effectively.
We think you need these skills to ace Sales Executive - Renewals
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in renewals or customer service. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with client engagement and how you can contribute to Ryan's goals in the renewals process.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey information clearly. Use professional language and structure your documents well.
Highlight Your Achievements: Include specific examples of past successes in sales or customer service roles. Quantify your achievements where possible, such as percentage increases in renewals or customer satisfaction ratings.
How to prepare for a job interview at Ryan LLC
✨Showcase Your Customer Service Skills
Since the role requires at least 12 months of telephone-based customer service experience, be prepared to discuss specific examples where you've excelled in client interactions. Highlight how you managed expectations and resolved issues effectively.
✨Demonstrate Your Relationship-Building Abilities
The ability to build rapport with clients is crucial for this position. Share stories that illustrate your success in developing strong relationships and trust with clients, as well as how you identified opportunities for renewals or upselling.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage client expectations or navigate difficult conversations, and be ready to explain your approach.
✨Familiarise Yourself with Ryan's Services
Research Ryan's offerings and understand how they can benefit clients during the renewal process. Being knowledgeable about their services will allow you to speak confidently about potential cross-selling opportunities during the interview.
