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- Tasks: Own client service cases and build strong relationships to enhance client experiences.
- Company: Join Ryan, a dynamic property tax team in MediaCity, Manchester.
- Benefits: Competitive pay, home office stipend, gym membership, and tuition reimbursement.
- Other info: Accelerated career growth opportunities in a prestigious office setting.
- Why this job: Make a real impact while thriving in a vibrant, supportive team culture.
- Qualifications: Experience in customer service or sales, excellent communication skills, and a proactive mindset.
The predicted salary is between 30000 - 42000 £ per year.
At Ryan, we’re looking for a proactive and customer-focused Customer Service Associate to join our dynamic Property Tax team in MediaCity, Manchester. This is a fantastic opportunity to build your career within a specialist area of professional services, supporting clients with property tax matters while delivering outstanding service at every touchpoint. In this pivotal role, you’ll take ownership of client service cases, build strong relationships, and identify opportunities to add real value to our clients’ experience.
This is more than a customer service role; it’s an opportunity to make a measurable impact while being part of a supportive, high-energy team culture in a prestigious office setting.
Duties and responsibilities:
- Own the Client Experience
- Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication.
- Take full ownership of service cases from start to finish.
- Maintain accurate documentation and up-to-date client records.
- Collaborate closely with internal teams to deliver seamless, high-quality service.
- Drive Growth Through Relationships
- Understand client needs and proactively recommend solutions that enhance their experience.
- Identify upsell and cross-sell opportunities that genuinely add value.
- Conduct structured outreach to strengthen client relationships and uncover new opportunities.
- Manage Inbound Enquiries
- Respond promptly and professionally across multiple communication channels.
- Provide clear, accurate information and confidently escalate complex queries where required.
- Ensure every interaction reflects our commitment to excellence.
Education and Experience:
- Previous experience within a telephone-based customer services or sales role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, solution-focused mindset.
- A collaborative team player who thrives in a dynamic, fast-paced environment.
- A genuine passion for delivering outstanding customer experiences.
If you’re ready to take ownership, build meaningful client relationships, and grow your career with a market-leading organisation, we’d love to hear from you.
Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry.
Client Services Associate in Manchester employer: Ryan LLC
Contact Detail:
Ryan LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about how you can contribute to their client service goals. Think about what you want to know regarding their approach to client relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Client Services Associate in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Associate role. Highlight your previous experience in customer service and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since this role is all about building relationships, emphasise your excellent communication skills. Use examples from your past experiences where you successfully resolved client issues or enhanced their experience.
Be Proactive and Solution-Focused: Demonstrate your proactive mindset in your application. Share instances where you identified opportunities to improve client satisfaction or streamline processes, as this is key to thriving in our dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Ryan LLC
✨Know the Company Inside Out
Before your interview, take some time to research Ryan and its Property Tax team. Understand their values, culture, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Services Associate, strong communication is key. Prepare examples from your past experiences where you successfully resolved client issues or built relationships. Practise articulating these stories clearly and confidently during the interview.
✨Demonstrate Your Proactive Mindset
Highlight instances where you took initiative in previous roles. Whether it was identifying upsell opportunities or improving processes, showing that you can think ahead and add value will resonate well with the interviewers.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, growth opportunities, or how success is measured in the role. This shows you're serious about contributing to the company’s goals.