At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service experiences.
- Company: Join Ryan, a dynamic company with a focus on innovation and community.
- Benefits: Enjoy competitive pay, flexible work, gym reimbursements, and tuition support.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Shape a high-performing team and make a real impact in client satisfaction.
- Qualifications: Experience in managing customer service teams and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Why Ryan?
- Competitive compensation and benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym membership or equipment reimbursement
- Linked In Learning subscription
- Flexible work environment
- Tuition reimbursement after one year of service
- Accelerated career path
- Award‑winning culture & community outreach
Role Overview
Ryan’s Property Tax team is looking for an experienced and driven Customer Service Team Manager to lead a high‑performing client support function in our Manchester office in Media City, a fast‑paced, results‑focused environment.
The Manager will shape team performance, deliver outstanding client service, and drive operational excellence across the customer journey.
Key Responsibilities
- Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences.
- Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team.
- Foster a positive, high‑performance culture built on ownership, collaboration, and continuous improvement.
- Monitor key performance indicators and service metrics to ensure delivery against service and operational targets.
- Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery.
- Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively.
- Support the identification of upsell and cross‑sell opportunities by ensuring the team proactively engages with clients.
- Work closely with internal teams to align service delivery with wider business objectives and client needs.
- Use performance data and customer insights to drive proactive engagement and continuous improvement.
- Provide ongoing coaching, mentoring, and development to support team members’ growth and career progression.
- Conduct regular performance reviews, providing constructive feedback and recognising achievements.
- Create an inclusive, motivated, and collaborative team environment.
Education & Experience
- Proven experience managing or leading customer service or client support teams.
- Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets.
- Excellent communication, problem‑solving, and decision‑making abilities.
- Experience working in a fast‑paced, performance‑driven environment.
- A commercially minded approach with the ability to identify opportunities to enhance client value.
- Strong organisational skills and the ability to manage multiple priorities effectively.
Benefits
- Be part of a collaborative and growing team in Manchester.
- Opportunities for career development and leadership growth.
- Work within a dynamic, client‑focused environment.
- Contribute to a company that values innovation, performance, and people.
- Equal Employment Opportunity
Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination.
Our policy is to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law.
Ryan’s policy is to make reasonable accommodation for qualified individuals with disabilities.
We welcome and encourage applications from people with disabilities.
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Customer Service Team Manager in Eccles employer: Ryan LLC
Ryan is an exceptional employer that fosters a collaborative and high-performance culture in its Manchester office at MediaCity. With competitive compensation, flexible work arrangements, and a strong focus on employee development through initiatives like LinkedIn Learning and tuition reimbursement, Ryan empowers its team members to thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions are valued, and you can make a meaningful impact on client experiences.
