At a Glance
- Tasks: Deliver exceptional customer experiences and manage client service cases.
- Company: Join Ryan, a dynamic and award-winning professional services firm.
- Benefits: Competitive salary, gym membership, tuition reimbursement, and flexible work options.
- Other info: Fast-paced environment with great career growth opportunities.
- Why this job: Make a real impact while building strong client relationships in a vibrant team.
- Qualifications: Experience in customer service or sales, with excellent communication skills.
The predicted salary is between 26000 - 26000 £ per year.
- Client Services Executive
- Ryan, LLC
- Manchester, United Kingdom
- Permanent
- Reference Number: 24627074
- Full time
Why Ryan?
- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- Linked In Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
Are you passionate about delivering exceptional customer experiences?
Do you thrive in a fast-paced environment where communication, relationship-building, and problem-solving are at the heart of what you do?
At Ryan, we're looking for a proactive and customer-focused Customer Service Executive to join our dynamic Property Tax team in Media City, Salford.
This is a fantastic opportunity to build your career within a specialist area of professional services, supporting clients with property tax matters while delivering outstanding service at every touchpoint.
In this pivotal role, you'll take ownership of client service cases, build strong relationships, and identify opportunities to add real value to our clients' experience.
This is more than a customer service role, it's an opportunity to make a measurable impact while being part of a supportive, high-energy team culture in a prestigious office setting.
Location
Media City, Salford (Office-based, 5 days per week with hybrid working available based on performance)
- Salary
- £25,000 - £26,000 per annum = OTE £31,000 - £36,000 per annum
Duties and Responsibilities
- Own the Client Experience
- Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication.
- Take full ownership of service cases from start to finish.
- Maintain accurate documentation and up-to-date client records.
- Collaborate closely with internal teams to deliver seamless, high-quality service.
- Drive Growth Through Relationships
- Understand client needs and proactively recommend solutions that enhance their experience.
- Identify upsell and cross-sell opportunities that genuinely add value.
- Conduct structured outreach to strengthen client relationships and uncover new opportunities.
- Manage Inbound Enquiries
- Respond promptly and professionally across multiple communication channels.
- Provide clear, accurate information and confidently elevate complex queries where required.
- Ensure every interaction reflects our commitment to excellence.
Education and Experience
- Previous experience within a telephone based customer services or sales role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, solution-focused mindset.
- A collaborative team player who thrives in a dynamic, fast-paced environment.
- A genuine passion for delivering outstanding customer experiences.
Why Join Ryan?
- Work from our prestigious Media City office, 5 days per week.
- Enjoy a comprehensive benefits package.
- Be part of a fun, vibrant, and supportive team culture.
- Play a key role in driving both client satisfaction and business growth.
- Build your career in an organisation that values collaboration, innovation, and professional development.
If you're ready to take ownership, build meaningful client relationships, and grow your career with a market-leading organisation, we'd love to hear from you.
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Client Services Executive in Eccles employer: Ryan LLC
Ryan LLC is an exceptional employer that prioritises employee well-being and professional development in Eccles. With a strong focus on fostering a supportive and inclusive work culture, we offer competitive benefits and ample opportunities for career advancement, making it an ideal place for those looking to make a meaningful impact in customer service leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Eccles
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ryan LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ryan LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive in Eccles
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ryan LLC:Your cover letter is your chance to shine! Tell us why you want to work at Ryan LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ryan LLC!
How to prepare for a job interview at Ryan LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
