Client Development Associate in Eccles

We are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities. This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal. This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. Full industry training will be provided. This position is based in Salford, MediaCity, M50.

Duties and Responsibilities:

• Client Onboarding and Engagement: Proactively contact new and existing clients via outbound calls, email, and virtual meetings. Build strong early-stage relationships and create a positive first impression. Clearly explain onboarding steps, required documentation, and service processes. Ensure a smooth and efficient transition to internal delivery teams.
• Documentation and Process Management: Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data). Ensure information is complete and accurate before handover. Maintain high-quality record-keeping and update CRM systems in real time. Monitor progress to minimise onboarding delays.
• Ongoing Client Management & Renewals: Maintain regular contact with clients throughout the service cycle. Track contract timelines and support renewal conversations. Reinforce the value delivered and address questions or concerns. Support retention by ensuring clients understand outcomes and next steps. Identify re-engagement opportunities where appropriate.
• Revenue Growth and Service Expansion: Identify opportunities to introduce additional services, including Lease Consultancy, Contract Renewal Services, and Additional Property Reviews. Position services in a consultative, client-centric manner. Collaborate with senior team members to convert growth opportunities.

Education and Experience:

• Strong communication skills (phone, email, virtual meetings).
• Highly organised with strong attention to detail.
• Comfortable working to KPIs and performance targets.
• Ability to manage multiple clients and priorities.
• Confident handling client queries and managing expectations.
• Quick to learn and adaptable to new systems and processes.

Desirable but not essential:

• Experience in property, business rates, or professional services.
• Background in onboarding, account management, renewals, or sales support.
• Knowledge of CRM platforms and document collection workflows.

Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.

Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities.