At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and drive operational excellence.
- Company: Join Ryan, a global leader in tax services with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible work, gym perks, and tuition reimbursement after one year.
- Other info: Accelerated career growth opportunities in a dynamic, client-focused setting.
- Why this job: Shape team performance and make a real impact in a fast-paced environment.
- Qualifications: Experience in managing customer service teams and strong leadership skills required.
The predicted salary is between 35000 - 45000 € per year.
Ryan’s Property Tax team is looking for an experienced and driven Customer Service Team Manager to lead a high-performing client support function in our Manchester office in MediaCity. This is a fantastic opportunity for a motivated leader who thrives in a fast-paced, results-focused environment. You will play a key role in shaping team performance, delivering outstanding client service, and driving operational excellence across the customer journey.
As a Team Manager, you will be responsible for developing and inspiring a team of associates, ensuring service standards are consistently exceeded, and identifying opportunities to enhance client relationships and contribute to business growth.
Key Responsibilities:- Leadership & Team Performance
- Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences.
- Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team.
- Foster a positive, high-performance culture built on ownership, collaboration, and continuous improvement.
- Operational Excellence
- Monitor key performance indicators and service metrics to ensure delivery against service and operational targets.
- Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery.
- Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively.
- Client Experience & Business Growth
- Support the identification of upsell and cross-sell opportunities by ensuring the team proactively engages with clients.
- Work closely with internal teams to align service delivery with wider business objectives and client needs.
- Use performance data and customer insights to drive proactive engagement and continuous improvement.
- Team Development
- Provide ongoing coaching, mentoring, and development to support team members’ growth and career progression.
- Conduct regular performance reviews, providing constructive feedback and recognising achievements.
- Create an inclusive, motivated, and collaborative team environment.
- Proven experience managing or leading customer service or client support teams.
- Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets.
- Excellent communication, problem-solving, and decision-making abilities.
- Experience working in a fast-paced, performance-driven environment.
- A commercially minded approach with the ability to identify opportunities to enhance client value.
- Strong organisational skills and the ability to manage multiple priorities effectively.
Ryan is a global leader in tax services and software, helping clients manage complex tax challenges and maximise financial performance. By joining our Property Tax team, you will:
- Be part of a collaborative and growing team in Manchester
- Have opportunities for career development and leadership growth
- Work within a dynamic, client-focused environment
- Contribute to a company that values innovation, performance, and people
Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry.
Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.
Customer Service Team Manager employer: Ryan LLC
Ryan is an exceptional employer, offering a vibrant work culture in Media City that prioritises employee growth and well-being. With competitive compensation, flexible work arrangements, and a commitment to professional development through initiatives like LinkedIn Learning and tuition reimbursement, employees are empowered to thrive. Join a collaborative team where your leadership can make a significant impact on client experiences and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Team Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team management and client service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved client experiences. This will help you stand out as a candidate who can drive operational excellence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Manager role. Highlight your leadership experience and any achievements in customer service to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how you can contribute to our award-winning culture. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements and metrics that demonstrate your impact. We love numbers, so if you improved team performance or client satisfaction, make sure to include those stats!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Ryan LLC
✨Know the Company Inside Out
Before your interview, make sure you research Ryan’s Property Tax team thoroughly. Understand their values, culture, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Team Manager, your leadership abilities are crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them and achieved targets. Be ready to discuss specific situations where you turned challenges into opportunities.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making skills. Think about past experiences where you resolved complex client issues or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, performance metrics, or opportunities for professional development. This shows that you're not just interested in the role, but also in how you can contribute to the team's success.
