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- Tasks: Own client service cases and build strong relationships to enhance client experiences.
- Company: Join Ryan, a dynamic property tax team in a prestigious office setting.
- Benefits: Competitive salary, home office stipend, gym membership, and tuition reimbursement.
- Other info: Accelerated career growth opportunities in a rapidly expanding firm.
- Why this job: Make a measurable impact while thriving in a fun, supportive team culture.
- Qualifications: Experience in customer service or sales, excellent communication skills, and a proactive mindset.
The predicted salary is between 25000 - 26000 £ per year.
At Ryan, we’re looking for a proactive and customer-focused Customer Service Executive to join our dynamic Property Tax team in Media City, Salford. This is a fantastic opportunity to build your career within a specialist area of professional services, supporting clients with property tax matters while delivering outstanding service at every touchpoint.
In this pivotal role, you’ll take ownership of client service cases, build strong relationships, and identify opportunities to add real value to our clients’ experience. This is more than a customer service role; it’s an opportunity to make a measurable impact while being part of a supportive, high-energy team culture in a prestigious office setting.
Location: MediaCity, Salford (Office-based, 5 days per week with hybrid working available based on performance)
Salary: £25,000 - £26,000 per annum = OTE £31,000 - £36,000 per annum
Duties and responsibilities:
- Own the Client Experience: Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication. Take full ownership of service cases from start to finish. Maintain accurate documentation and up-to-date client records. Collaborate closely with internal teams to deliver seamless, high-quality service.
- Drive Growth Through Relationships: Understand client needs and proactively recommend solutions that enhance their experience. Identify upsell and cross-sell opportunities that genuinely add value. Conduct structured outreach to strengthen client relationships and uncover new opportunities.
- Manage Inbound Enquiries: Respond promptly and professionally across multiple communication channels. Provide clear, accurate information and confidently escalate complex queries where required. Ensure every interaction reflects our commitment to excellence.
Education and Experience:
- Previous experience within a telephone based customer services or sales role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, solution-focused mindset.
- A collaborative team player who thrives in a dynamic, fast-paced environment.
- A genuine passion for delivering outstanding customer experiences.
If you’re ready to take ownership, build meaningful client relationships, and grow your career with a market-leading organisation, we’d love to hear from you. Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry.
Client Services Executive employer: Ryan LLC
Contact Detail:
Ryan LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their client service approach or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in relation to client services.
Tailor Your Application: Make sure to customise your application for the Client Services Executive role. Highlight your relevant experience and skills that align with the job description. We love seeing how you can add value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Ryan LLC
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Services Executive. Familiarise yourself with the company’s approach to client relationships and think about how your previous experiences align with their needs.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare examples that demonstrate your ability to convey information clearly and confidently. Practice articulating your thoughts on how you would handle client inquiries and resolve issues effectively.
✨Highlight Your Proactive Mindset
Be ready to discuss times when you took initiative in previous roles. Think about how you identified opportunities to enhance client experiences or improve processes, as this will resonate well with the company's focus on driving growth through relationships.
✨Prepare Questions That Matter
At the end of the interview, have insightful questions ready that show your interest in the role and the company culture. Ask about team dynamics, growth opportunities, or how they measure success in client services to demonstrate your enthusiasm for the position.