At a Glance
- Tasks: Own client service cases and build strong relationships to enhance client experiences.
- Company: Join Ryan, a dynamic property tax team in MediaCity, Manchester.
- Benefits: Enjoy competitive pay, flexible work, gym perks, and tuition reimbursement.
- Other info: Accelerated career growth in a rapidly expanding firm serving Global 5000 companies.
- Why this job: Make a real impact while thriving in a vibrant, supportive team culture.
- Qualifications: Experience in customer service or sales, with excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
At Ryan, we’re looking for a proactive and customer-focused Customer Service Associate to join our dynamic Property Tax team in MediaCity, Manchester. This is a fantastic opportunity to build your career within a specialist area of professional services, supporting clients with property tax matters while delivering outstanding service at every touchpoint. In this pivotal role, you’ll take ownership of client service cases, build strong relationships, and identify opportunities to add real value to our clients’ experience.
This is more than a customer service role; it’s an opportunity to make a measurable impact while being part of a supportive, high-energy team culture in a prestigious office setting.
Duties and responsibilities:
- Own the Client Experience
- Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication.
- Take full ownership of service cases from start to finish.
- Maintain accurate documentation and up-to-date client records.
- Collaborate closely with internal teams to deliver seamless, high-quality service.
- Drive Growth Through Relationships
- Understand client needs and proactively recommend solutions that enhance their experience.
- Identify upsell and cross-sell opportunities that genuinely add value.
- Conduct structured outreach to strengthen client relationships and uncover new opportunities.
- Manage Inbound Enquiries
- Respond promptly and professionally across multiple communication channels.
- Provide clear, accurate information and confidently escalate complex queries where required.
- Ensure every interaction reflects our commitment to excellence.
Education and Experience:
- Previous experience within a telephone-based customer services or sales role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, solution-focused mindset.
- A collaborative team player who thrives in a dynamic, fast-paced environment.
- A genuine passion for delivering outstanding customer experiences.
If you’re ready to take ownership, build meaningful client relationships, and grow your career with a market-leading organisation, we’d love to hear from you.
Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry.
Client Services Associate employer: Ryan LLC
At Ryan, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in the heart of MediaCity, Manchester. Our comprehensive benefits package, including flexible work arrangements, professional development opportunities, and a commitment to employee well-being, ensures that our Client Services Associates thrive both personally and professionally. Join us to make a meaningful impact while enjoying a dynamic career path within a prestigious and innovative tax services firm.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Associate
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their client service approach or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Client Services Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Services Associate role. Highlight your previous customer service experience and any relationship-building successes to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering outstanding customer experiences and how you can contribute to our dynamic team at Ryan.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Ryan LLC
✨Know the Company Inside Out
Before your interview, take some time to research Ryan and its Property Tax team. Understand their values, culture, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Services Associate, strong communication is key. Prepare examples from your past experiences where you successfully resolved client issues or built relationships. Practise articulating these stories clearly and confidently during the interview.
✨Demonstrate Your Proactive Mindset
Highlight instances where you've taken initiative in previous roles. Whether it’s identifying upsell opportunities or improving processes, showing that you can think ahead and add value will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
