Business Solutions Specialist – Innovation

The Business Solutions Specialist will play a key role in supporting innovation, transformation, and technology-enabled business initiatives across the organization. This role is ideal for a motivated and tech-savvy professional with experience in business analysis, stakeholder engagement, operational improvement, and emerging technology solutions.

Working closely with practice areas, operational teams, and cross-functional stakeholders, you will help identify business challenges, gather and refine requirements, support innovation intake processes, and contribute to the development and implementation of workflow automation, process optimization, and AI-enabled solutions. This role is heavily focused on innovation and transformation rather than traditional process improvement. The successful candidate will support multiple concurrent initiatives, assist in developing proof-of-concept solutions, and help bridge the gap between business needs and technology-enabled outcomes in a collaborative and fast-paced environment.

• People
  • Build strong working relationships with business stakeholders, practice areas, and cross-functional teams.
  • Maintain effective communication across innovation and transformation initiatives.
  • Collaborate with operational teams to identify business challenges and opportunities for technology-enabled improvements.
  • Support alignment between business priorities, innovation initiatives, and solution delivery activities.
• Client
  • Engage with practice areas to gather, document, and refine business requirements and use cases.
  • Support innovation intake and discovery processes across multiple business functions.
  • Assist in identifying opportunities for workflow automation, operational optimization, and AI-enabled solutions.
  • Support the development, testing, and deployment of proof-of-concept initiatives and pilot solutions.
  • Coordinate meetings, workshops, follow-ups, and project activities across multiple concurrent transformation initiatives.
  • Assist stakeholders in translating operational challenges into scalable and practical business solutions.
• Value
  • Support innovation and transformation initiatives that improve operational efficiency and business effectiveness.
  • Contribute to projects focused on workflow automation, modernization, and enterprise AI capabilities.
  • Assist in mapping current-state processes and supporting future-state solution design.
  • Track project timelines, deliverables, dependencies, and implementation activities across multiple workstreams.
  • Prepare presentations, status updates, reports, and supporting documentation for stakeholders and leadership teams.
  • Analyze operational data, business feedback, and process pain points to support decision-making and continuous improvement efforts.
  • Stay informed on emerging technologies, automation trends, and enterprise AI developments relevant to the business.
  • Support the Business Solutions and Innovation team with additional strategic and operational initiatives as required.
  • Other duties as assigned.

• Bachelor’s degree or equivalent experience required (Business, Technology, Operations, Information Systems, or related field preferred).
• 2–5 years of professional experience in business analysis, innovation, transformation, operations, or technology-enabled business support roles.
• Experience gathering business requirements and working with cross-functional stakeholders is preferred.
• Exposure to workflow automation, operational transformation, or AI-related initiatives is strongly preferred.
• Experience supporting proof-of-concept or pilot initiatives is considered an asset.

• Business analysis and requirements gathering.
• Stakeholder engagement and relationship management.
• Strong analytical thinking and problem-solving capability.
• Innovation and technology curiosity.
• Process optimization and workflow improvement mindset.
• Project coordination and multitasking ability.
• Strong written and verbal communication skills.
• Ability to work effectively in fast-paced and evolving environments.
• Interest in emerging technologies, automation, and enterprise AI.
• Strong organizational skills and attention to detail.
• Ability to adapt quickly and take initiative in ambiguous environments.

Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry.

Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.