At a Glance
- Tasks: Lead a dynamic customer service team in accounting operations and drive performance improvements.
- Company: Join Ryan Specialty, a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a supportive work environment.
- Other info: Work in a fast-paced global environment with excellent career advancement potential.
- Why this job: Make a real impact by delivering innovative solutions and enhancing customer experiences.
- Qualifications: 7-10 years in accounting operations with strong leadership skills; finance qualification preferred.
The predicted salary is between 45000 - 55000 £ per year.
- Accounting Customer Service Manager
- Ryan Specialty
- London, United Kingdom
- Permanent
- Full time
- Competitive
- Position Summary
The Accounting Customer Service Manager is responsible for overseeing the customer service team including one or more sub-functions.
This role ensures optimal service delivery, operational efficiency, compliance, and alignment with business goals.
The Manager drives performance, leads process improvement initiatives, supports strategic planning, and addresses complex and sensitive customer needs.
- Location
- London - UK - Fenchurch
Key Responsibilities
- Manage all aspects of a Premium Accounting Service and Resolution tower, including staffing, performance, and service delivery on behalf of cash applications, accounts receivable, and account payable sub-functions, as required.
- Lead and mentor team members and managed service provider staff, fostering a culture of accountability and continuous learning.
- Oversee vendor relationships and ensure offshore teams meet quality and productivity standards.
- Develop and monitor operational metrics, management reporting, and compliance across the tower.
- Deliver innovative customer solutions, support stakeholder management, and serve as an escalation point for corporate and business unit leaders.
- Collaborate with customers, trading partners, cross functional business units to support enterprise initiatives, address complex issues, and resolve sensitive customer needs.
- Drive process standardization, automation, and documentation efforts at scale.
- Support audits, regulatory compliance, and risk management activities.
Qualifications
- Professional finance qualification preferred but not essential
- 7-10 years of experience in accounting operations, with 3+ years in management.
- Demonstrated leadership in managing teams and complex processes.
- Experience with shared services and global delivery models.
- Understanding of insurance brokerage and delegated authority accounting practices would be ideal but not essential
- Proficiency in Microsoft Office, accounting and policy administration systems; experience with Share Point, Power BI, Power Automate, and Artificial Intelligence based tools and technologies is a plus.
- Ability to work independently and collaboratively in a fast-paced, global environment.
- Disclaimer
Ryan Specialty is an Equal Opportunity Employer.
We are committed to building and sustaining a diverse workforce throughout the organization.
Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions.
Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.
This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
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Accounting Customer Service Manager employer: Ryan LLC
Ryan Specialty is an exceptional employer located in the heart of London, offering a dynamic work environment that prioritises employee growth and development. With a strong commitment to diversity and inclusion, the company fosters a culture of accountability and continuous learning, ensuring that team members are supported in their professional journeys. Employees benefit from competitive compensation, innovative customer solutions, and the opportunity to lead impactful initiatives within a collaborative and fast-paced global setting.
StudySmarter Expert Advice🤫
We think this is how you could land Accounting Customer Service Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Ryan LLC. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Accounting Customer Service Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Ryan LLC.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Ryan LLC's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Ryan LLC
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Ryan LLC.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Ryan LLC will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Ryan LLC employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
