At a Glance
- Tasks: Support the development and improvement of the ServiceNow platform while collaborating with diverse teams.
- Company: Join RX Global, a leader in events and exhibitions, fostering innovation and creativity.
- Benefits: Enjoy flexible working hours, wellbeing initiatives, and study assistance for your personal growth.
- Other info: Experience excellent career growth opportunities in a dynamic and inclusive environment.
- Why this job: Make a real impact by enhancing digital services and delivering value through technology.
- Qualifications: Familiarity with ServiceNow and strong communication skills are essential.
The predicted salary is between 51750 - 63250 £ per year.
Are you passionate about improving digital services and helping teams deliver value through technology?
Do you enjoy working with stakeholders, analysing requirements, and contributing to the continuous improvement of business-critical platforms?
About our Team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events.
Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.
About the Role
We are looking for a Junior Service Now Product Analyst to support the ongoing development and improvement of the Service Now platform.
This role offers the opportunity to work closely with Product Owners, developers, administrators, and business stakeholders while developing expertise in product management, service management, and agile delivery.
You will contribute to platform improvements, support service performance monitoring, and help deliver solutions that meet business needs.
Responsibilities
- Support the management of the Service Now product backlog.
- Gather and document business requirements.
- Write and refine user stories and acceptance criteria.
- Coordinate with stakeholders to understand business priorities.
- Assist with sprint planning, reviews, and backlog refinement.
- Monitor incidents, requests, and recurring issues to identify improvement opportunities.
- Help track service KPIs, SLAs, and user adoption.
- Support User Acceptance Testing (UAT) and release activities.
Requirements
- Familiarity with Service Now.
- Good communication and stakeholder engagement skills.
- Strong organisational and analytical abilities.
- Basic understanding of Agile/Scrum.
- Interest in IT Service Management (ITSM).
- Ability to prioritise work and manage multiple tasks.
- Proficiency with Microsoft Office, especially Excel and Power Point.
- Understanding of ITIL principles, experience with Jira, Azure Dev Ops, or similar Agile tools, and exposure to business analysis or service management are beneficial.
- Work in a Way That Works for You
We promote a healthy work/life balance across the organisation.
We offer an appealing working prospect for our people.
With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations.
With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually.
RX is committed to creating an inclusive work environment for all our people.
RX empowers businesses to thrive by leveraging data-driven insights and digital solutions.
RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
For more information, visit http://www. rxglobal. com .









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ServiceNow Analyst employer: RX
At RX Global, we pride ourselves on being an excellent employer, offering a dynamic work environment in Richmond or Düsseldorf that fosters creativity and strategic thinking. Our hybrid working model allows for flexibility, while our commitment to employee development ensures that you will have ample opportunities to grow your career within a collaborative and customer-focused culture. Join us to make a meaningful impact in the international events industry, supported by dedicated teams and strong partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RX values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RX might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RX!
✨Direct Apply to RX
Let's not forget to apply directly through the RX website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RX.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RX. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RX
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
