Continuous Improvement Manager in Richmond

Do you enjoy mobilizing internal and external resources to achieve organization objectives?

Do you enjoy collaborating cross-functionally to deliver on project success?

About our team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the role

Reporting to Group Operations Director, the Continuous Improvement Manager will lead and embed a culture of continuous improvement across several centralised operational teams supporting a complex business encapsulated by 8 core industry-based portfolios across multiple geographic centres.

This highly expert, engaging and influential individual will drive and track measurable efficiencies and improvements across a range of critical, core business processes in time, effort, and quality of work outputs.

While initial projects have been identified, the role will identify further opportunities for process improvement, lead structured improvement initiatives, and equip team members with the tools and confidence to improve the ways they work. The role will also include a focus on how we could use off the shelf systems and tools (such as AI) to gain efficiencies.

Initially focussed with the Event Operations team and workflows/processes/procedures, the role has potential for growth to develop into other functions / cross functional continuous improvement work in future.

Responsibilities

• Champion a culture of continuous improvement, encouraging “better, faster, simpler” ways of working.
• Develop clear frameworks, tools, and shared language to embed continuous improvement across all teams.
• Lead, track and take ownership of progress and outcomes for business process improvement initiatives.
• Train and coach colleagues in core improvement tools and methods, promoting empowerment and shared ownership.
• Facilitate engaging workshops and process‑mapping sessions to understand workflows and co‑design improvements.
• Identify, prioritise, and validate improvement opportunities that offer measurable benefits.
• Standardise processes and documentation (SOPs, templates, checklists, workflows) in collaboration with leaders and subject matter experts.
• Establish and report on KPIs, benefits realisation, and progress to senior stakeholders.

Requirements

• Strong collaborator with the ability to build trust, influence effectively, and engage diverse stakeholders.
• Proven experience leading process improvement in office, service, or business operations environments.
• Evidence of delivering measurable improvements in time, cost, quality, or customer experience.
• Skilled facilitator with experience delivering training or coaching on process thinking and improvement tools.
• Highly organised with the ability to manage multiple small to medium improvement projects concurrently.
• Analytical mindset with confidence in data gathering, problem‑solving, and benefit tracking.
• Understanding of change management principles and the ability to support teams through change.
• Degree‑level education (or equivalent experience) plus relevant qualifications (e.g., Lean Six Sigma Green/Black Belt, LCS Level 2/3, PRINCE2). Experience with process‑mapping tools and CI reporting dashboards is desirable.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data‑driven insights and digital solutions. RX is part of RELX, a global provider of information‑based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1‑855‑833‑5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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