Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage lettings and transfers, ensuring smooth transitions for customers.
- Company: Join a dedicated housing services team in North London.
- Benefits: Full-time role with competitive salary and professional development opportunities.
- Why this job: Make a real difference in people's lives through housing support.
- Qualifications: Experience in social housing and strong organisational skills required.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Do you have the skills to fill this role? Read the complete details below, and make your application today.
Department: Housing Services
Start Date: 24th Feb 2026
Contract Length: 6 months
Location: North London
Working hours/times: Monday – Friday 9am-5pm
Contract Type: Permanent / Full-Time (35 hours per week) No hybrid working
Job Purpose:
- Managing all lettings and transfers, by working collaboratively with customers and colleagues.
- Managing the allocations of our homes in cases of priority/management transfers - ensuring cases are managed sensitively, in line with policy, and in collaboration with relevant internal and external stakeholders.
- Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of our homes.
- To respond to lettings, allocations and rehousing enquiries from our customers, stakeholders, and colleagues, including MP/Councillor enquiries and questions or feedback about our services.
- Deliver the lettings service to a high standard by obtaining property attributes, advertising, actioning shortlists, obtaining verifications, and advising the housing officer.
- Proactively monitor and administer the operation of the lettings system to ensure that this complies with regulatory standards and is administered within our policies and procedures.
Key Responsibilities:
- Void Management: Coordinate all activities relating to the voids process from tenancy termination through to re-letting. Liaise with internal teams and contractors to ensure timely completion of void works and compliance with re-let standards. Escalating issues where delays experienced. Inspect void properties alongside technical support officers to assess works required and ensure value for money on repairs. Maintain up to date information on systems to enable scrutiny of the process used, current position on voids status across the organisations portfolio. Monitor key performance indicators (KPIs) related to void turnaround times and cost, implementing service improvements where needed.
- Lettings Allocations: Manage lettings in accordance with Eastend Homes’ allocation policies and relevant legislation. Liaise with local authority nomination teams (e.g. Tower Hamlets) to match prospective tenants to suitable properties. Conduct accompanied viewings and tenancy sign-ups alongside the Neighbourhood Response Officer, providing information to ensure smooth handover, ensuring new tenants receive appropriate advice and support. Carry out pre-tenancy assessments and affordability checks to minimise tenancy failure.
Person Specification:
- Experience: Proven experience in voids and lettings management within a social housing or local authority setting. Experience of working with contractors and maintenance teams to coordinate void works. Desirable: Experience in tenancy sustainment or homelessness prevention work.
- Knowledge: Strong understanding of housing allocations policies and relevant legislation (e.g. Housing Act 1996, homelessness duties). Excellent organisational and time management skills. Good interpersonal skills, with the ability to deal sensitively with vulnerable customers. IT literacy, including experience using housing management software (e.g., Northgate or Civica).
Voids And Lettings Officer employer: Rx Plus
Contact Detail:
Rx Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voids And Lettings Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a vacancy or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can talk about how your experience in voids and lettings management aligns with their mission. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing lettings and working with vulnerable customers. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team in making a difference in housing services.
We think you need these skills to ace Voids And Lettings Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your social housing experience. We want to see how your skills match the specific requirements of the Voids and Lettings Officer role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge: Demonstrate your understanding of housing allocations policies and legislation in your application. We’re looking for candidates who can navigate the complexities of the sector, so let us know how you’ve applied this knowledge in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rx Plus
✨Know Your Stuff
Make sure you brush up on your knowledge of housing allocations policies and relevant legislation, like the Housing Act 1996. Being able to discuss these topics confidently will show that you’re well-prepared and understand the role inside out.
✨Showcase Your Experience
Prepare specific examples from your previous roles in voids and lettings management. Highlight how you’ve successfully coordinated with contractors or managed tenancy changes. Real-life stories can make a big impact!
✨Demonstrate Your Interpersonal Skills
Since this role involves working closely with vulnerable customers, be ready to discuss how you handle sensitive situations. Share examples of how you've provided support or resolved conflicts in the past.
✨Get Familiar with the Tools
If you have experience with housing management software like Northgate or Civica, mention it! If not, do a bit of research to understand how these systems work. Showing that you’re tech-savvy can give you an edge.
