At a Glance
- Tasks: Provide frontline helpdesk support and manage customer queries in a busy environment.
- Company: Join Sellafield Ltd, a leader in Facilities Management with a focus on teamwork.
- Benefits: Earn £13.95 per hour with a structured work schedule and professional development.
- Other info: Enjoy a dynamic role with opportunities for growth in a supportive team.
- Why this job: Make a real difference by delivering high-quality customer service every day.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 13.95 - 13.95 £ per hour.
We are currently recruiting for a Helpdesk Administrator to join the Helpdesk Team at Sellafield Ltd, supporting the Cumbria Consortium Contract within a busy Facilities Management environment. This is an excellent opportunity for an organised, customer-focused individual with strong communication and administration skills to play a key role in supporting the day-to-day operational delivery of facilities management services.
The successful candidate will provide frontline helpdesk support, handling incoming customer calls and emails, accurately logging reactive maintenance requests, allocating work orders and coordinating tasks with operational and planning teams. You will be responsible for delivering a professional, responsive and high-quality customer service while ensuring all activities are completed within agreed Service Level Agreement (SLA) timescales.
Key Responsibilities
- Answer incoming telephone calls and emails promptly and professionally.
- Accurately log reactive maintenance requests and raise tasks using the contractual work management system.
- Allocate reactive works to the appropriate planning teams.
- Ensure all requests and activities are managed within agreed SLA timescales.
- Support the day-to-day running of the Helpdesk, including work distribution and assisting service line planners.
- Provide proactive customer service, resolving queries and concerns efficiently and escalating issues where necessary.
- Maintain accurate, up-to-date and comprehensive records and documentation.
- Effectively manage work orders and keep the Planning & Helpdesk Team Leader informed of any issues, risks or escalations.
- Escalate urgent matters promptly to ensure contractual obligations are met.
- Work in accordance with company policies, procedures and contractual requirements.
- Maintain high standards of health and safety, ensuring all duties are carried out safely and diligently.
- Attend all required training, development and appraisal activities.
- Undertake any additional duties appropriate to the role and individual capabilities.
About You
The ideal candidate will have:
- Excellent verbal and written communication skills.
- A strong customer service approach and a professional telephone manner.
- Good organisational and administrative skills.
- Strong attention to detail and the ability to maintain accurate records.
- The ability to manage competing priorities and work to deadlines.
- Confidence using IT systems, email and Microsoft Office applications.
- The ability to work effectively both independently and as part of a team.
- A proactive approach to problem-solving and handling customer enquiries.
- Previous experience in a helpdesk, facilities management, maintenance coordination or administration environment would be advantageous.
Company Values
You will be expected to demonstrate and promote the company's core values of:
- People
- Passion
- Fresh Thinking
- Exciting Futures
Working Pattern & Pay
Pay Rate: £13.95 per hour
Hours: 8:30am - 5:00pm
Days: Monday to Friday
Duration: 12 weeks
Start: ASAP
Location: Sellafield Ltd, Cumbria
How to Apply
If you have excellent customer service skills, strong administration experience and are looking for your next opportunity within a busy Facilities Management environment, we would love to hear from you. Apply today to be considered for this opportunity!
Helpdesk employer: Rx Plus
RX Plus is an exceptional employer for Midwives in Scotland, offering competitive pay of up to £1,500 per week along with flexible shifts that cater to your lifestyle. Our supportive work culture prioritises your professional growth through continuous training and CPD opportunities, while our dedicated 24/7 support ensures you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Rx Plus.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Rx Plus. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Helpdesk
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Rx Plus.
How to prepare for a job interview at Rx Plus
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Rx Plus's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Rx Plus offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
