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- Tasks: Be the go-to person for SSE employees, managing front-of-house and meeting room logistics.
- Company: Join SSE, a leading energy company focused on delivering exceptional service.
- Benefits: Enjoy a structured work schedule with a supportive team environment.
- Why this job: Gain hands-on experience in facilities management while enhancing your customer service skills.
- Qualifications: No specific qualifications required; just bring your enthusiasm and a customer-focused attitude.
- Other info: Work hours are Monday to Friday, 8:00 AM to 5:00 PM, with a one-hour unpaid lunch.
The predicted salary is between 24000 - 36000 £ per year.
SSE require a Facilities Assistant to support the Facilities Manager in the day-to-day FM services and activities within their Leeds office, delivering SSE’s core business unit’s requirements and needs. Covering 8:00 – 17:00 Monday to Friday, with a 1-hour un-paid lunch break per day. The key responsibilities will be: * To act as the first point of contact for SSE employees in Leeds, ensuring a professional, efficient and customer focussed environment is always maintained. * Support all areas of Front of House; to include, Reception, Meeting Room Bookings including Hospitality / Refreshment requests / Administration. * Management of goods awaiting collection and goods delivered to site. * Liaise with the FM and SSE Key Stakeholders daily to ensure visit requirements are communicated and pre-meeting information can be issued in advance of visitors attending site. * Ensure meeting room set up, presentation equipment and presentation content are available for meetings as required. * Organise, prepare, and communicate details regarding key meetings & special events to FM & Key Stakeholders. * Ensure sign-in and out processes are followed, and the correct visitor passes have been issued and returned. * Deliver a 5* Customer Experience for all visitors to site, providing exceptional customer service, assistance, and guidance to all visitors to ensure each guest has a great experience during their visit, providing assis…
Facilities Assistant employer: Rx Plus
Contact Detail:
Rx Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant
✨Tip Number 1
Familiarize yourself with SSE's core values and mission. Understanding what the company stands for will help you align your responses during any interactions, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your customer service skills. Since the role emphasizes delivering a 5-star customer experience, think of examples from your past where you provided exceptional service and be ready to discuss them.
✨Tip Number 3
Get to know the facilities management processes. Research common practices in front-of-house operations, meeting room management, and visitor protocols to demonstrate your knowledge and readiness for the role.
✨Tip Number 4
Network with current or former SSE employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your discussions with the hiring team.
We think you need these skills to ace Facilities Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Facilities Assistant position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Customer Service Skills: Since the role emphasizes delivering a 5-star customer experience, be sure to showcase any previous customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers or clients.
Detail Your Organizational Abilities: The job involves managing meeting room bookings and preparing for events. In your application, emphasize your organizational skills and any experience you have with event planning or administrative tasks.
Tailor Your Cover Letter: Write a personalized cover letter that addresses why you are a good fit for SSE and this specific role. Mention your enthusiasm for supporting the Facilities Manager and your commitment to maintaining a professional environment.
How to prepare for a job interview at Rx Plus
✨Show Your Customer Service Skills
As a Facilities Assistant, you'll be the first point of contact for SSE employees and visitors. Be prepared to share examples of how you've provided exceptional customer service in previous roles. Highlight your ability to maintain a professional and efficient environment.
✨Demonstrate Organizational Abilities
The role involves managing meeting room bookings and ensuring all necessary equipment is set up. Discuss your experience with organizing events or meetings, and how you prioritize tasks to ensure everything runs smoothly.
✨Communicate Effectively
Liaising with the Facilities Manager and key stakeholders is crucial. Practice clear and concise communication skills, and be ready to explain how you handle communication in a busy environment, especially when coordinating with multiple parties.
✨Prepare for Scenario Questions
You may be asked how you would handle specific situations, such as a last-minute meeting request or an issue with visitor passes. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills and adaptability.
