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- Tasks: Be the first point of contact for residents and assist with their repair enquiries.
- Company: Join a leading housing association dedicated to community support.
- Benefits: Full-time hours, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in residents' lives through excellent customer service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible working patterns with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting for several Repairs Customer Service Officers based in Chelmsford. This is working for a leading housing association.
Duties:
- Acting as the first point of contact for resident enquiries via telephone
- Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
- Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
- Raising, chasing and escalating tenant complaints as required
- Assisting residents to make payments, such as for rent or service charges
- Liaising with local Housing Officers to facilitate requests from their residents
- Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC’s expected service level
- Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC’s KPIs
Working Pattern:
Full-time CSAs work 35 hours per week between the hours of 08:00 and 17:30, Monday to Friday. In any given calendar month as a CSA you would work either 08:00 – 16:00, 08:30 – 16:30, 09:00 – 17:00, or 09:30 – 17:30. Successful candidates will work the majority of their shifts on the 09:00 – 17:00 pattern, as those are the opening hours for the daytime telephony service. However, we have a rota in place to ensure that enough staff are present during the transition to/from our OOH service – this means that as a rule you will spend two thirds of a year on 09:00 – 17:00, and the rest of the year on a combination of the other patterns.
Repairs Administrator in Essex employer: Rx Plus
Contact Detail:
Rx Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator in Essex
✨Tip Number 1
Get to know the company! Research the housing association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Repairs Administrator, you'll be the first point of contact for residents. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle calls effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Repairs Administrator in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Administrator role. Highlight any relevant experience in customer service or administration, and don’t forget to mention your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping residents and how your skills align with the job description. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved issues in the past. Whether it’s handling complaints or assisting customers, showing that you can think on your feet will make you stand out to us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Rx Plus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Repairs Administrator. Familiarise yourself with the key responsibilities, such as handling resident enquiries and raising repairs on the CRM. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might want to role-play common scenarios, like resolving a tenant's complaint or assisting with a payment issue. This will prepare you to demonstrate your customer service skills during the interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss examples from your past experiences where you've successfully resolved issues or improved processes. Highlighting your problem-solving skills will reassure the interviewer that you can handle the challenges of the role, especially when it comes to diagnostics and first contact resolution.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools used for managing repairs, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
