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- Tasks: Manage resident enquiries and assist in reporting routine repairs.
- Company: Leading housing association in Chelmsford with a focus on community.
- Benefits: Full-time hours, competitive pay, and a supportive work environment.
- Why this job: Deliver excellent customer service and make a difference in residents' lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity to grow within a dynamic and community-focused organisation.
The predicted salary is between 28800 - 42000 £ per year.
A leading housing association in Chelmsford is seeking Repairs Customer Service Officers. Candidates will manage resident enquiries, assist in reporting routine repairs, and liaise with local Housing Officers. The role focuses on delivering excellent customer service and maintaining high first contact resolution.
Full-time positions require working 35 hours weekly during 08:00-17:30, primarily following a 09:00-17:00 pattern.
Repairs & Resident Services Officer in Chelmsford employer: Rx Plus
Contact Detail:
Rx Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs & Resident Services Officer in Chelmsford
✨Tip Number 1
Make sure you know the ins and outs of customer service! Brush up on your communication skills and be ready to showcase how you can handle resident enquiries effectively. We want to see that you can keep a cool head while resolving issues.
✨Tip Number 2
Research the housing association before your interview. Knowing their values and mission will help you connect your experience with what they’re looking for. Plus, it shows you’re genuinely interested in the role!
✨Tip Number 3
Practice common interview questions related to repairs and customer service. Think about scenarios where you’ve successfully resolved issues or improved processes. We love hearing about real-life examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are eager to make a difference in the community.
We think you need these skills to ace Repairs & Resident Services Officer in Chelmsford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled resident enquiries and resolved issues in the past. Use specific examples to demonstrate your ability to deliver excellent service!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the role. Mention how your skills align with managing resident enquiries and liaising with Housing Officers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the details you need about the role right there!
How to prepare for a job interview at Rx Plus
✨Know Your Stuff
Familiarise yourself with the role of a Repairs & Resident Services Officer. Understand the key responsibilities, like managing resident enquiries and reporting repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Customer Service is Key
Since the role focuses on delivering excellent customer service, prepare examples from your past experiences where you've successfully resolved issues or provided outstanding service. This will demonstrate your ability to maintain high first contact resolution.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and problem-solving. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges faced by the Housing Officers, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
