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- Tasks: Be the first point of contact for residents and assist with their repair enquiries.
- Company: Join a leading housing association dedicated to community support.
- Benefits: Flexible part-time hours, competitive pay, and valuable experience in customer service.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 12 - 15 £ per hour.
We are recruiting for several Repairs Customer Service Officers based in Chelmsford. This is working for a leading housing association.
Key Details:
- Role: Out of Hours Repairs Support
- Contract: 52 weeks (part-time)
- Working pattern: Out of hours / weekends
Duties:
- Acting as the first point of contact for resident enquiries via telephone
- Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
- Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
- Raising, chasing and escalating tenant complaints as required
- Assisting residents to make payments, such as for rent or service charges
- Liaising with local Housing Officers to facilitate requests from their residents
- Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC's expected service level
- Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC's KPIs
Available shifts:
- Weekend only: 08:00 - 17:00
- Weekend only: 11:00 - 22:00
- Weekend only: 13:00 - 22:00
- OOH Two-Week Rota:
- Week 1:
- Monday: 17:00 - 22:00
- Tuesday: Off
- Wednesday: Off
- Thursday: 17:00 - 22:00
- Friday: 17:00 - 22:00
- Saturday: Off
- Sunday: Off
- Monday: Off
- Tuesday: 17:00 - 22:00
- Wednesday: 17:00 - 22:00
- Thursday: Off
- Friday: Off
- Saturday: 13:30 - 22:00
- Sunday: 13:30 - 22:00
OOH Customer Services Officer in Chelmsford employer: Rx Plus
Contact Detail:
Rx Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OOH Customer Services Officer in Chelmsford
✨Tip Number 1
Get to know the company! Research the housing association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Officer, you'll need to handle calls effectively. Role-play with a friend or family member to get comfortable with common scenarios you might face on the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing services. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace OOH Customer Services Officer in Chelmsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an OOH Customer Services Officer. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of resident interaction, emphasise your excellent communication skills in your application. Share examples of how you've resolved issues or helped customers in the past – we love a good story!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid jargon and make it easy for us to see why you're the perfect fit for the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Rx Plus
✨Know Your Role
Familiarise yourself with the specific duties of an Out of Hours Repairs Support Officer. Understand the importance of being the first point of contact for residents and how to effectively assist them with their enquiries.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills. Think about times when you resolved issues quickly or helped someone understand a complex situation, as this will be crucial in delivering great customer service.
✨Understand the KPIs
Research the key performance indicators (KPIs) relevant to the role. Be ready to discuss how you can contribute to achieving a high rate of first contact resolution (FCR) and what strategies you would use to meet these targets.
✨Be Ready for Scenario Questions
Anticipate scenario-based questions that may arise during the interview. Prepare to discuss how you would handle specific situations, such as dealing with a frustrated tenant or managing multiple enquiries at once.