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For Companies At a Glance
- Tasks: Lead teams to innovate and enhance customer experiences in B2B events.
- Company: Join RX Global, a leader in creating unforgettable event experiences.
- Benefits: Enjoy generous holidays, health perks, and flexible working options.
- Why this job: Shape the future of visitor engagement and make a real impact.
- Qualifications: Strong leadership, communication skills, and a knack for strategy.
- Other info: Be part of a diverse team with excellent growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Do you enjoy leading teams to rethink and modernise customer experiences, from value proposition through to delivery and measurement? Are you motivated by the opportunity to influence event strategy at scale and help shape the future of B2B visitor engagement?
About Our Team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organising events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.
About The Role
The Head of Visitor Strategy is a senior leadership role reporting to the UK Managing Director, responsible for setting and delivering the High Value Visitor (HVV) strategy across the UK Hub. The role leads a centralised, international team supporting buyer‑led travel events and is accountable for creating a scalable HVV model that drives value across the portfolio and wider B2B shows. This includes evolving value delivery through reduced reliance on traditional hosting and the advancement of meeting scheduling and matchmaking solutions. As the subject‑matter expert for the Hosted Buyer proposition, the role owns the end‑to‑end value proposition and partners closely with stakeholders across the business and market.
Responsibilities
- Set and embed a clear visitor and buyer strategy aligned to RX and RELX purpose, values, and UK Hub commercial priorities.
- Lead the development and delivery of compelling value propositions for Buyer and High Value Visitor (HVV) programmes across the portfolio.
- Champion the role and value of Buyers internally and externally, contributing to show strategies and Event Value Plans.
- Drive continuous improvement in visitor experience, value delivery, and measurable outcomes year on year.
- Define and track clear, consistent performance metrics to support effective decision‑making and programme optimisation.
- Design, test, and evolve buyer products (including hosted, partly hosted, and VIP offerings) based on customer and market insight.
- Shape and influence the development and adoption of visitor and matchmaking technologies, working with internal teams and external partners.
- Lead, support, and develop teams through clear goals, inclusive leadership, collaboration, and effective change management.
Requirements
- Ability to analyse data, research, and insight to understand trends, identify opportunities, and inform strategy.
- Strong communication skills, with the ability to engage, influence, and build trust with diverse stakeholders.
- Commercial awareness, with experience balancing customer value and business outcomes.
- Experience leading teams or workstreams, with a focus on inclusion, development, and shared accountability.
- Capability in translating strategy into clear priorities, plans, and measurable outcomes.
- Confidence working across matrixed organisations and collaborating with multiple teams and partners.
- Experience contributing to or supporting technology‑enabled customer experiences or operational improvements.
- Organised and delivery‑focused approach, with sound project and budget management skills.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
About The Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
For more information, visit www.rxglobal.com
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
Head of Visitor Strategy in Richmond employer: RX Global
Contact Detail:
RX Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Visitor Strategy in Richmond
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that Head of Visitor Strategy role.
✨Tip Number 2
Show off your expertise! Prepare to discuss how you've driven visitor engagement in the past. Bring examples of successful strategies you've implemented to the table during interviews.
✨Tip Number 3
Be ready to adapt! The event landscape is always changing, so demonstrate your ability to pivot and innovate. Share ideas on how you would evolve value delivery and enhance visitor experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at RX Global.
We think you need these skills to ace Head of Visitor Strategy in Richmond
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Head of Visitor Strategy role. Highlight your leadership experience and any relevant achievements in visitor engagement or event strategy.
Showcase Your Data Skills: Since this role involves analysing data to inform strategy, be sure to include examples of how you've used data insights in previous roles. We want to see your ability to identify trends and opportunities that drive value.
Communicate Clearly: Strong communication is key for this position. Use clear and concise language in your application to demonstrate your ability to engage and influence stakeholders. Remember, we’re looking for someone who can build trust across diverse teams.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RX Global
✨Know Your Value Proposition
Before the interview, take time to understand RX Global's value proposition and how it aligns with the role of Head of Visitor Strategy. Be ready to discuss how you can enhance visitor experiences and drive value through innovative strategies.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your experience in leading teams and driving change. Highlight instances where you've successfully developed inclusive strategies or improved team performance, as this will resonate well with their focus on collaboration and development.
✨Data-Driven Decision Making
Brush up on your ability to analyse data and market insights. Be prepared to discuss how you've used data to inform strategy and improve outcomes in previous roles, as this is crucial for shaping the HVV model and measuring success.
✨Engage with Stakeholders
Think about how you've built trust and engaged with diverse stakeholders in the past. Prepare to share specific examples of how you've influenced decision-making and collaborated across teams, as this will be key in the matrixed environment at RX Global.