At a Glance
- Tasks: Manage buyer recruitment and coordinate digital platforms for world-class events.
- Company: Join RX Global, a leader in creating unforgettable event experiences.
- Benefits: Enjoy flexible hours, wellbeing initiatives, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to innovation and collaboration.
- Why this job: Make a real impact in a fast-paced environment while enhancing customer experiences.
- Qualifications: Strong communication skills and experience with data or digital systems.
The predicted salary is between 40000 - 50000 £ per year.
Are you motivated by delivering seamless digital experiences that support world‑class events? Do you enjoy working with data, systems and stakeholders to create positive customer outcomes?
About Our Team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organising events. Innovation, creativity and collaboration drive the company to offer exceptional services to clients.
About The Role
We are looking for a highly organised and detail‑oriented Buyer Operations Manager to support the successful delivery of RX Global Travel events, including IBTM, ILTM, WTM and ATM. This is a varied dual‑role position combining buyer recruitment and relationship management with digital platform and event systems coordination. In this role, you will be responsible for identifying, recruiting, managing and hosting buyers, while also overseeing the set‑up and configuration of event management systems, web CMS, mobile apps, registration forms and attendee portals across the full event lifecycle. You will work closely with internal stakeholders, buyers and partners to ensure systems run smoothly and every touchpoint delivers a seamless, reliable and engaging experience. This opportunity would suit someone who thrives in a fast‑paced environment, is confident working across multiple projects at once, picks up new systems quickly and enjoys balancing operational delivery with stakeholder and customer engagement.
Responsibilities
- Manage and configure SaaS (Hosted Buyer) platforms to support event delivery requirements
- Coordinate platform setup, registration processes and system delivery across event lifecycles
- Act as a central liaison to align stakeholders on requirements, timelines and progress
- Support system integrations, testing (UAT) and continuous platform improvements
- Identify, log and elevate system issues, collaborating with development teams on solutions
- Deliver clear and consistent reporting to support decision‑making and performance tracking
- Contribute to buyer recruitment strategies, building strong industry relationships and pipelines
- Manage buyer communications, database activity and event admin to ensure a smooth customer experience
Requirements
- Strong communication and stakeholder management skills, with a collaborative approach
- Good organisational skills with the ability to prioritise and manage multiple tasks
- Experience using data, systems or CRM/database platforms (e.g. Excel, Smartsheet or similar)
- Comfortable working with digital platforms, systems or process improvements
- Ability to analyse information and use data to support decision‑making
- Customer‑focused mindset with a commitment to delivering a positive experience
- Proactive and adaptable approach, with the ability to work effectively under pressure
- Relevant experience in events, recruitment, operations or digital systems (degree or equivalent experience welcomed)
- Desirable to have EventsAir experience
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.
Working Pattern
Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About The Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data and technology to build businesses for individuals, communities and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data‑driven insights and digital solutions. RX is part of RELX, a global provider of information‑based analytics and decision tools for professional and business customers.
We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
Buyer Operations Manager in Richmond employer: RX Global
At RX Global, we pride ourselves on being an exceptional employer that fosters innovation, creativity, and collaboration within a vibrant work culture. As a Buyer Operations Manager, you will enjoy flexible working hours, numerous wellbeing initiatives, and ample opportunities for professional growth, all while contributing to world-class events that create unforgettable experiences. Our commitment to inclusivity and employee satisfaction makes RX Global a rewarding place to build your career.
