At a Glance
- Tasks: Lead a team in managing customer data and optimising marketing operations.
- Company: Join RX Global, an inclusive employer committed to diversity.
- Benefits: Enjoy a hybrid working model, competitive salary, and career development opportunities.
- Other info: Collaborate with industry leaders and enhance your strategic thinking.
- Why this job: Make a real impact in a dynamic international events environment.
- Qualifications: Experience in data operations and strong leadership skills required.
This job is with RX Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Position: Marketing Data Operations Manager (Maternity Cover) 1 year
Company: RX Global
Location: Richmond preferred / Hybrid or Duesseldorf
Languages: English, German (nice to have)
About the Role
The position combines people leadership, stakeholder management, operational excellence, project delivery, and continuous process improvement.
The Data Operations Manager is responsible for the effective management, governance, quality, and operational use of customer data across the organization. The role leads a team responsible for delivering data operation services to primarily Marketing but also other business stakeholders while ensuring compliance with RELX data privacy regulations and internal RELX governance requirements.
Responsibilities:
- Lead daily Data Operations activities across systems and teams, ensuring efficient delivery, prioritization, and resource allocation.
- Ensure high standards of customer and account data quality, integrity, governance, and GDPR/privacy compliance.
- Manage data access, uploads, segmentation, campaign readiness, and escalated CRM or data-related issues.
- Lead, coach, and develop the Data Operations team, fostering a collaborative, customer-focused, and high-performing culture.
- Translate business requirements into effective data solutions and drive process optimization and automation to improve operational efficiency.
- Lead targeting and segmentation initiatives, including support for CDP development, to improve campaign effectiveness and commercial outcomes.
- Develop and enhance KPIs, dashboards, reporting, and measurement frameworks to track operational, campaign, and data performance.
- Partner with commercial and cross-functional stakeholders to provide actionable insights, continuously improve service delivery, and support data-driven decision-making.
Qualifications:
- Strong experience in Data Operations, CRM, Data Management, or a related operational function.
- Proven experience leading, coaching, and developing a team.
- Strong understanding of data quality, governance, GDPR, and data privacy principles.
- Experience working with CRM systems, data platforms, and reporting tools.
- Strong analytical skills with experience creating and enhancing dashboards and operational reports.
- Ability to translate business requirements into practical and scalable data solutions.
- Excellent organizational and prioritization skills, with the ability to manage multiple requests and competing deadlines.
- Strong stakeholder management and communication skills, with a collaborative and customer-focused approach.
What we offer:
- A varied role with plenty of scope to make an impact in an international events environment.
- The opportunity to contribute to the continued development of leading B2B event formats.
- A hybrid working model based in Düsseldorf.
- Collaboration with dedicated teams, strong partners, and key industry stakeholders.
- A dynamic environment where organization, creativity, and strategic thinking are highly valued.
Interested?
We look forward to receiving your application at RX. Join a team that creates relevant, impactful, and engaging events.
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Über die Position
Diese Position verbindet Mitarbeiterführung, Stakeholder-Management, operative Exzellenz, Projektumsetzung und kontinuierliche Prozessverbesserung.
Der Data Operations Manager ist für das effektive Management, die Governance, Qualität und operative Nutzung von Kundendaten innerhalb des Unternehmens verantwortlich. In dieser Rolle führen Sie ein Team, das Data-Operations-Services in erster Linie für den Bereich Marketing, aber auch für weitere interne Stakeholder bereitstellt. Gleichzeitig stellen Sie die Einhaltung der Datenschutzbestimmungen von RELX sowie der internen Governance-Anforderungen von RELX sicher.
Verantwortlichkeiten:
- Steuerung der täglichen Data-Operations-Aktivitäten über verschiedene Systeme und Teams hinweg sowie Sicherstellung einer effizienten Umsetzung, Priorisierung und Ressourcenplanung.
- Sicherstellung hoher Standards hinsichtlich Qualität, Integrität und Governance von Kunden- und Account-Daten sowie der Einhaltung von DSGVO- und Datenschutzanforderungen.
- Verantwortung für Datenzugriffe, Daten-Uploads, Segmentierungen, die Vorbereitung von Kampagnen sowie die Bearbeitung eskalierter CRM- oder datenbezogener Fragestellungen.
- Führung, Coaching und Weiterentwicklung des Data-Operations-Teams mit dem Ziel, eine kollaborative, kundenorientierte und leistungsstarke Teamkultur zu fördern.
- Übersetzung geschäftlicher Anforderungen in effektive Datenlösungen sowie kontinuierliche Optimierung und Automatisierung von Prozessen zur Steigerung der operativen Effizienz.
- Leitung von Targeting- und Segmentierungsinitiativen, einschließlich der Unterstützung bei der Weiterentwicklung einer Customer Data Platform (CDP), um die Wirksamkeit von Kampagnen und den kommerziellen Erfolg zu verbessern.
- Entwicklung und Optimierung von KPIs, Dashboards, Reportings und Messkonzepten, um operative Performance sowie Kampagnen- und Datenperformance transparent zu machen.
- Enge Zusammenarbeit mit kommerziellen und funktionsübergreifenden Stakeholdern, um umsetzbare Erkenntnisse bereitzustellen, die Servicequalität kontinuierlich zu verbessern und datenbasierte Entscheidungen zu unterstützen.
Qualifikationen:
- Fundierte Berufserfahrung in den Bereichen Data Operations, CRM, Data Management oder einer vergleichbaren operativen Funktion.
- Nachweisbare Erfahrung in der Führung, im Coaching und in der Weiterentwicklung von Teams.
- Sehr gutes Verständnis von Datenqualität, Data Governance, DSGVO und Datenschutzgrundsätzen.
- Erfahrung im Umgang mit CRM-Systemen, Datenplattformen und Reporting-Tools.
- Ausgeprägte analytische Fähigkeiten sowie Erfahrung in der Erstellung und Weiterentwicklung von Dashboards und operativen Reports.
- Fähigkeit, geschäftliche Anforderungen in praktikable und skalierbare Datenlösungen zu übersetzen.
- Hervorragende Organisations- und Priorisierungsfähigkeiten sowie die Fähigkeit, mehrere Anforderungen und konkurrierende Deadlines gleichzeitig zu managen.
- Ausgeprägte Fähigkeiten im Stakeholder-Management und in der Kommunikation sowie eine kooperative und kundenorientierte Arbeitsweise.
Was wir bieten:
- Eine abwechslungsreiche Position mit viel Gestaltungsspielraum und der Möglichkeit, in einem internationalen Veranstaltungsumfeld spürbaren Einfluss zu nehmen.
- Die Möglichkeit, aktiv zur kontinuierlichen Weiterentwicklung führender B2B-Veranstaltungsformate beizutragen.
- Ein hybrides Arbeitsmodell mit Standort Düsseldorf.
- Zusammenarbeit mit engagierten Teams, starken Partnern und wichtigen Stakeholdern der jeweiligen Branchen.
- Ein dynamisches Arbeitsumfeld, in dem Organisationstalent, Kreativität und strategisches Denken besonders geschätzt werden.
Interesse geweckt?
Wir freuen uns auf Ihre Bewerbung bei RX. Werden Sie Teil eines Teams, das relevante, wirkungsvolle und inspirierende Veranstaltungen gestaltet.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
Marketing Data Operations Manager (Maternity Cover) 1 year employer: RX Global
At RX Global, we pride ourselves on being an inclusive employer that values diversity and fosters a collaborative work culture. As a Marketing Data Operations Manager, you'll have the opportunity to lead a dynamic team in a hybrid working environment based in Düsseldorf, where creativity and strategic thinking are highly valued. We offer ample opportunities for professional growth, a varied role with significant impact, and a commitment to employee well-being through tailored benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing Data Operations Manager (Maternity Cover) 1 year
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for RX Global and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like RX Global are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with RX Global on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at RX Global. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Marketing Data Operations Manager (Maternity Cover) 1 year
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit RX Global. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of RX Global:Show us that you’ve done your homework! In your application, briefly mention what you admire about RX Global’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at RX Global
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at RX Global will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At RX Global, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
