At a Glance
- Tasks: Manage client relationships and drive brand protection strategies for global brands.
- Company: Join RWS, a leader in brand protection with a diverse and inclusive culture.
- Benefits: Remote work, career growth opportunities, and a supportive team environment.
- Other info: Embrace diversity and grow your career in a collaborative setting.
- Why this job: Make a real impact by protecting brands and innovating in a dynamic industry.
- Qualifications: Experience in client management and brand protection is essential.
The predicted salary is between 40500 - 49500 £ per year.
Own the day-to-day relationship for a portfolio of 10-15 brand-protection clients as their trusted primary point of contact, driving reporting, QBRs, renewals and overall client health.
About Obviously Protect: Obviously Protect is the brand-protection business within the RWS Group, helping global brands monitor and enforce against online infringements across marketplaces, social media, websites and domains. We are scaling our teams across the US, EMEA and APAC, and this role is part of that build-out.
Key Responsibilities:
- Own 10-15 client relationships end to end as the primary day-to-day contact.
- Lead reporting, Quarterly Business Reviews (QBRs) and renewal and growth conversations.
- Coordinate monitoring and enforcement activity with the Client Solutions Manager and Enforcement Specialist on the account team.
- Maintain client health, identify expansion opportunities and escalate risks early.
- Mentor Client Solutions Managers across the team.
- Provide coverage aligned to North American clients and time zones.
Skills & Experience:
- Several years in client or account management.
- Mandatory experience in brand protection, IP or SaaS.
- Excellent communication and relationship-management skills.
- Confident leading client-facing QBRs and working with reporting and data.
- Able to manage a portfolio of clients independently.
- Right to work in the United States.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Senior Client Solutions Manager in Maidenhead employer: RWS
RWS is an exceptional employer that champions inclusivity and diversity, making it a vibrant place for individuals to thrive. With a strong commitment to employee growth, RWS offers opportunities to lead innovative engineering teams while working on cutting-edge technology in a supportive remote environment. The company fosters a culture of collaboration and empowerment, ensuring that every team member can contribute meaningfully to the mission of unlocking global understanding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Solutions Manager in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RWS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RWS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Solutions Manager in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RWS:Your cover letter is your chance to shine! Tell us why you want to work at RWS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RWS!
How to prepare for a job interview at RWS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
