LV Program Manager

This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. LV Program Manager Job LocationsUK-RemotePosted Date15 hours ago(16/10/2026 07:30)Job ID2026-6951# of Openings1CategoryProgram ManagementBanding5 Job Purpose Fixed-term contract (15 months) Job Purpose Under the general direction of a Senior Program Manager or (Senior) Program Director, the Program Manager is responsible for the implementation of account-specific programs (workflows, technology, project management, vendors) to achieve set targets for profitability, client satisfaction, on time delivery, and quality. May include responsibility for multiple programs of varying size and complexity and provides input into program strategy. The Program Manager builds and manages the Project Management team(s) and serves as the main point of escalation for account-related issues. The Program Manager oversees the execution of each account-specific program, monitors performance against targets, and ensures appropriate real-time interventions required to achieve targets. This position actively partners with Strategic Operations, Sales, Supply Chain, and Quality Management to achieve revenue and profitability targets. The Program Manager has team management responsibilities and direct reports. The position regularly meets with team members, completes individual performance reviews, manages team performance and staffing, and sets goals for the team. About Transform At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market. Job Overview Key Responsibilities Ensures that correct processes, methodologies, and risk assessment are used on all projects. Builds, mentors, and manages the Project Management team(s) to ensure each account is appropriately staffed based on volume and complexity. Using revenue forecasting and sales pipeline data, defines and executes Project Management staffing and cross training plans such that trained resources are available as needed and capacity is efficiently utilized. Monitors process performance against profitability, on time delivery, and quality targets. Proactively identifies risks to ensure attainment of targets and engages cross functionally to mitigate risks. With minimal support, plans and executes approved account opportunities and their implementation. Owns the operational component of the client relationship, ensuring that client requirements are captured and upheld. Participates in client meetings, status updates, and Business Reviews. Actively manages any reported deficiency in deliverables, ensuring appropriate internal escalation and engagement of Sales, Department Management, and Quality Management. Ensures timely and professional completion of root cause investigations and CAPA reports. Monitors, mentors, and motivates Associate Program Managers and Project Management team members, including ensuring appropriate training and development, and succession planning. Conducts regular performance reviews, manages performance and required follow-up. Models and promotes the RWS Values, correcting deviations as they occur. Ensures key stake holders are informed as appropriate regarding critical account activities, potential threats and opportunities and recommends appropriate actions. Skills