At a Glance
- Tasks: Manage client relationships and ensure top-notch delivery for brand-protection clients.
- Company: Join RWS, a global leader in brand protection and diversity.
- Benefits: Inclusive culture, career growth opportunities, and a supportive work environment.
- Other info: Embrace diversity and grow your career in a dynamic, innovative company.
- Why this job: Make a real impact by protecting brands and working with passionate teams.
- Qualifications: Early-career experience in client management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Manage the day-to-day relationship and delivery for an assigned set of brand-protection clients. Client Solutions Managers own their client relationships directly, alongside running the monitoring and reporting that keeps delivery sharp.
About Obviously Protect: Obviously Protect is the brand-protection business within the RWS Group, helping global brands monitor and enforce against online infringements across marketplaces, social media, websites and domains. We are scaling our teams across the US, EMEA and APAC, and this role is part of that build-out.
Key Responsibilities:
- Own the day-to-day relationship for an assigned set of clients as their direct point of contact, building trust and communicating proactively.
- Run daily monitoring and alert triage across the assigned client portfolio, prioritising issues for review.
- Produce and quality-check weekly and monthly client reports, and present updates to clients.
- Support QBR preparation and handle day-to-day client requests and escalations.
- Coordinate enforcement and resolution with the Enforcement Specialist on behalf of the client.
- Watch client health and flag growth or renewal signals to the Senior Client Solutions Manager or Director.
- Maintain accurate client, brand and module records.
- Provide coverage aligned to clients and time zones.
Skills & Experience:
- Early-career experience in client delivery, account management, operations or an analyst role.
- Confident managing client relationships and communicating directly with clients.
- Strong attention to detail and comfort working with data and reporting tools.
- Organised, dependable and responsive.
- An interest in brand protection, intellectual property or online enforcement.
- Right to work in the UK.
Life at RWS: If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients first and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values: Get the 3Ps right – Partner, Pioneer, Progress – and we’ll Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
Customer Solutions Manager employer: RWS
RWS is an exceptional employer that champions inclusivity and diversity, making it a vibrant place for individuals to thrive. With a strong commitment to employee growth, RWS offers opportunities to lead innovative engineering teams while working on cutting-edge technology in a supportive remote environment. The company fosters a culture of collaboration and empowerment, ensuring that every team member can contribute meaningfully to the mission of unlocking global understanding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RWS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RWS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RWS:Your cover letter is your chance to shine! Tell us why you want to work at RWS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RWS!
How to prepare for a job interview at RWS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
