At a Glance
- Tasks: Manage client relationships and ensure top-notch delivery for brand-protection clients.
- Company: Join RWS, a diverse and inclusive employer committed to global understanding.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Embrace diversity and thrive in a dynamic workplace focused on innovation and collaboration.
- Why this job: Make a real impact in brand protection while working with passionate and smart colleagues.
- Qualifications: Early-career experience in client management or operations; strong attention to detail.
Manage the day-to-day relationship and delivery for an assigned set of brand-protection clients. Client Solutions Managers own their client relationships directly, alongside running the monitoring and reporting that keeps delivery sharp.
About Obviously Protect: Obviously Protect is the brand-protection business within the RWS Group, helping global brands monitor and enforce against online infringements across marketplaces, social media, websites and domains. We are scaling our teams across the US, EMEA and APAC, and this role is part of that build-out.
Key Responsibilities:
- Own the day-to-day relationship for an assigned set of clients as their direct point of contact, building trust and communicating proactively.
- Run daily monitoring and alert triage across the assigned client portfolio, prioritising issues for review.
- Produce and quality-check weekly and monthly client reports, and present updates to clients.
- Support QBR preparation and handle day-to-day client requests and escalations.
- Coordinate enforcement and resolution with the Enforcement Specialist on behalf of the client.
- Watch client health and flag growth or renewal signals to the Senior Client Solutions Manager or Director.
- Maintain accurate client, brand and module records.
- Provide coverage aligned to clients and time zones.
Skills & Experience:
- Early-career experience in client delivery, account management, operations or an analyst role.
- Brand Protection experience.
- Confident managing client relationships and communicating directly with clients.
- Strong attention to detail and comfort working with data and reporting tools.
- Organised, dependable and responsive.
- An interest in brand protection, intellectual property or online enforcement.
- Right to work in the UK.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Client Solutions Manager employer: RWS
RWS is an exceptional employer that champions inclusivity and diversity, making it a vibrant workplace for individuals passionate about brand protection. Located in London, employees benefit from a collaborative culture that prioritises personal growth and professional development, alongside the opportunity to work with innovative teams dedicated to unlocking global understanding. With a strong commitment to equal opportunity, RWS fosters an environment where every voice is valued, ensuring a rewarding experience for all employees.
