Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional global IP Recordals service and enhance customer engagement.
- Company: Join RWS, a company dedicated to protecting ideas and innovations.
- Benefits: Inclusive culture, professional growth opportunities, and a commitment to diversity.
- Why this job: Shape the future of IP solutions while making a real impact on customer satisfaction.
- Qualifications: 5+ years in senior management with IP industry experience and exceptional customer service skills.
- Other info: Dynamic work environment that values innovation and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
The Director, IP Recordals will shape and lead the delivery and customer engagement model for our global Recordals service. This senior role focuses on implementing a scalable Target Operating Model, ensuring our clients receive consistently exceptional support and guidance. You'll play a key part in strengthening customer confidence, encouraging use of our IP Solutions Digital Platform, and driving ongoing process improvements to keep the service efficient, reliable, and future-ready.
About Protect: We help Protect our customers' ideas and innovations.
Key Responsibilities:
- Lead and manage a team focused on delivering a global IP Recordals service.
- Oversee the delivery of IP Recordals to Protect clients, ensuring high levels of customer satisfaction and retention.
- Continuously review cost to serve, manage capacity & utilization.
- Engage customers effectively and work collaboratively with sales function to nurture account plans.
- Partner with Sales and Customer Onboarding teams on RFP responses regarding IP Recordals, support with constructing Contracts and Statements of Work.
- Monitor market trends and client needs to identify opportunities for business growth and improvement.
- Collaborate with the Sales team to align service delivery with client needs and revenue targets.
- In conjunction with IP Solutions product function, evolve and localise the IP Recordals product offering.
- Partner with HR to support talent development and retention strategies.
- Coordinate with IT and Finance to ensure operational efficiency and compliance with corporate policies.
- Develop and implement annual objectives and performance metrics to achieve revenue and profit targets.
- Provide guidance and support to team members to ensure effective execution of daily operations and long-term objectives.
- Foster a trusting and collaborative work environment that encourages professional growth and self-development.
- Promote a culture of continuous learning and skill development within the team.
Skills & Experience:
- A minimum of five (5) years of experience in a customer focused senior management role.
- IP industry experience essential.
- Ability to operate in a matrix organisation.
- Experience in building a scalable operating model.
- Ability to work with sales teams to deliver a world-class customer experience.
- Understand how to deliver scalable localisation.
- Commercially orientated.
- Exceptional customer service skills.
- Excellent communication skills.
- Proven track record in building and developing teams.
- Ability to prioritize and multi-task in a timely manner in a fast-paced environment.
- A self-starter, working without supervision and able to navigate across internal and external senior stakeholder groups.
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients first and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity. We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values: Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
Director, IP Recordals in Maidenhead employer: RWS Gruppe
Contact Detail:
RWS Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, IP Recordals in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IP industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around customer service and innovation, so you can show how you align with their mission during your chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in managing teams and delivering exceptional customer service makes you the ideal candidate for the Director, IP Recordals role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at RWS.
We think you need these skills to ace Director, IP Recordals in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-focused roles, especially in the IP industry. We want to see how your skills align with our mission at Protect!
Showcase Leadership Skills: As a Director, you'll be leading a team, so don’t forget to mention your leadership experience. Share examples of how you've built and developed teams in the past – we love to see that!
Highlight Customer Engagement Experience: Since this role is all about customer engagement, include specific instances where you've successfully nurtured client relationships or improved customer satisfaction. We’re keen on seeing your impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the attention you deserve!
How to prepare for a job interview at RWS Gruppe
✨Know Your IP Recordals Inside Out
Make sure you understand the ins and outs of IP Recordals and how they fit into the broader IP landscape. Familiarise yourself with the latest trends and challenges in the industry, as well as the specific services offered by Protect. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Director, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams in the past, focusing on how you've fostered collaboration and professional growth. Be ready to discuss how you would create a trusting environment that encourages continuous learning.
✨Engage with Customer-Centric Examples
Since customer satisfaction is key for this role, come prepared with specific examples of how you've improved customer engagement and retention in previous positions. Discuss any strategies you've implemented that have led to enhanced customer experiences, and be ready to explain how you would apply these to Protect's clients.
✨Align with Company Values
Familiarise yourself with Protect's values and mission. During the interview, make connections between your own values and those of the company. Show how you embody the principles of partnership, innovation, and progress, and how you can contribute to building trust with colleagues and clients alike.
