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- Tasks: Organise and manage travel arrangements for employees and clients, ensuring smooth journeys.
- Company: Join RWS Global, a leader in creating unforgettable live experiences across entertainment and sports.
- Benefits: Enjoy competitive salary, flexible working, generous holiday, and wellness programmes.
- Other info: Diversity is at our core; bring your unique self to our inclusive culture.
- Why this job: Be part of a dynamic team that shapes memorable moments for top brands worldwide.
- Qualifications: Experience in fast-paced environments; travel booking or admin skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Reports To: Supervisor, Travel
Working Hours: 14:00 to 22:00
Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU
In Office Days: Monday, Tuesday & Thursday with Wednesday & Fridays being work from home
Other: Full Time / Mobile
ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia and consumer products.
JOB SUMMARY
The Travel Coordinator is responsible for organizing and managing travel arrangements for employees, clients, or executives. This role ensures that all travel-related needs, such as transportation, accommodation, and itinerary planning, are handled efficiently and cost-effectively. The coordinator also liaises with travel agencies, suppliers, and vendors to secure the best travel deals, while maintaining a high standard of customer service. This position is offered on an initial 12 month fixed-term contract, with potential for extension or conversion to a permanent role.
KEY TASKS
- Travel Management: Provide end-to-end travel solutions, including flight, hotel, and transportation bookings, tailored to individual needs and company guidelines.
- Efficient Multitasking: Manage multiple travel requests simultaneously, ensuring timely completion and exceptional customer service.
- Recordkeeping: Maintain accurate records of all travel arrangements, payments, and itineraries for easy reference and reporting.
- Travel Preparation: Provide travellers with detailed itineraries, maps, guides, and essential travel information as and when required.
- Proactive Issue Resolution: Address and resolve any travel-related issues or concerns promptly and effectively.
- Cost-Effective Travel Sourcing: Research and negotiate competitive travel options to meet location and budget requirements.
- Reservation and Payment Management: Handle all reservations, payments, and cancellations efficiently.
- Comprehensive Travel Research: Compare and analyse various travel options to identify the best deals and value.
- Financial Management: Monitor and reconcile credit card expenditures, ensuring accurate expense reporting and VAT recovery.
- Emergency Contact: Serve as the primary point of contact for travel-related emergencies during out-of-office hours, on a rotating on-call basis shared across the Travel Team, including weekends.
- Customer Service: Provide high-quality customer service to travelers, addressing any concerns or issues promptly.
Qualifications & Skills:
- Ability to handle travel-related issues and emergencies calmly and efficiently.
- Good verbal and written communication skills.
- Excellent time management skills.
- Willingness to adapt to and learn new technologies.
- A dynamic and innovative professional with a forward-thinking attitude and approach.
- A committed individual.
- The ability to work under own initiative.
- Able to work under pressure and take instructions from the line manager and fellow colleagues.
- Demonstrate passion for results.
- Interaction with internal members of staff and external clients and suppliers in a courteous and efficient manner is essential at all times.
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business.
Experience:
- Previous experience in fast paced environments essential, travel booking or administrative experience a plus.
- Good understanding of Microsoft Office including a strong understanding of Microsoft Excel.
Company Benefits:
- Competitive Salary
- Company Pension
- 25 days paid holiday excluding Bank Holidays
- Paid parental leave
- Computer (Mac/Windows)
- Company Phone Allowance
- Flexible working (office/remote)
- Employee Assistance and Wellbeing Programme
- Childcare Support Policy
- Employer Sponsored Vision Programme
Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.
DIVERSITY AND INCLUSION STATEMENT:
DIVERSE IS WHO WE ARE. Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.
Coordinator, Travel in Milton Keynes employer: RWS Global
Contact Detail:
RWS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator, Travel in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry or related fields. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching RWS Global and their projects. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to travel management and customer service. Confidence is key, so the more you rehearse, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Coordinator, Travel in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your travel management skills and experience. We want to see how you can bring your unique flair to the role!
Show Off Your Multitasking Skills: In your application, give examples of how you've juggled multiple tasks in a fast-paced environment. We love candidates who can keep their cool while managing several travel requests at once!
Highlight Customer Service Experience: Since this role is all about providing top-notch service, share any relevant experiences where you’ve gone above and beyond for clients or colleagues. We’re all about that positive attitude!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at RWS Global
✨Know Your Travel Stuff
Make sure you brush up on your travel management knowledge. Understand the ins and outs of booking flights, hotels, and transportation. Familiarise yourself with common travel issues and how to resolve them quickly, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Multitasking Skills
During the interview, be prepared to discuss how you've managed multiple tasks at once in previous roles. Use specific examples to illustrate your ability to juggle various travel requests while maintaining high customer service standards. This will demonstrate your capability to thrive in a fast-paced environment.
✨Be a Problem Solver
Employers love candidates who can think on their feet. Prepare some examples of how you've handled travel-related emergencies or issues in the past. Highlight your proactive approach to resolving problems and ensuring a smooth travel experience for clients or colleagues.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to showcase your verbal and written communication skills during the interview. You might even want to prepare a mock itinerary to present, demonstrating your attention to detail and organisational skills.