Coordinator, Travel

The Travel Coordinator is responsible for organizing and managing travel arrangements for employees, clients, or executives. This role ensures that all travel-related needs, such as transportation, accommodation, and itinerary planning, are handled efficiently and cost-effectively. The coordinator also liaises with travel agencies, suppliers, and vendors to secure the best travel deals, while maintaining a high standard of customer service. This position is offered on an initial 12 month fixed-term contract, with potential for extension or conversion to a permanent role.

Key Tasks

• Travel Management: Provide end-to-end travel solutions, including flight, hotel, and transportation bookings, tailored to individual needs and company guidelines.
• Efficient Multitasking: Manage multiple travel requests simultaneously, ensuring timely completion and exceptional customer service.
• Recordkeeping: Maintain accurate records of all travel arrangements, payments, and itineraries for easy reference and reporting.
• Travel Preparation: Provide travellers with detailed itineraries, maps, guides, and essential travel information as and when required.
• Proactive Issue Resolution: Address and resolve any travel-related issues or concerns promptly and effectively.
• Cost-Effective Travel Sourcing: Research and negotiate competitive travel options to meet location and budget requirements.
• Reservation and Payment Management: Handle all reservations, payments, and cancellations efficiently.
• Comprehensive Travel Research: Compare and analyse various travel options to identify the best deals and value.
• Financial Management: Monitor and reconcile credit card expenditures, ensuring accurate expense reporting and VAT recovery.
• Emergency Contact: Serve as the primary point of contact for travel-related emergencies during out-of-office hours, on a rotating on-call basis shared across the Travel Team, including weekends.
• Customer Service: Provide high-quality customer service to travelers, addressing any concerns or issues promptly.

Qualifications & Skills

• Ability to handle travel-related issues and emergencies calmly and efficiently.
• Good verbal and written communication skills.
• Excellent time management skills.
• Willingness to adapt to and learn new technologies.
• A dynamic and innovative professional with a forward-thinking attitude and approach.
• A committed individual.
• The ability to work under own initiative.
• Able to work under pressure and take instructions from the line manager and fellow colleagues.
• Demonstrate passion for results.
• Interaction with internal members of staff and external clients and suppliers in a courteous and efficient manner is essential at all times.
• Enthusiasm and positive attitude with a commitment to contribute to the growth of the business.

Experience

• Previous experience in fast paced environments essential, travel booking or administrative experience a plus.
• Good understanding of Microsoft Office including a strong understanding of Microsoft Excel.

Company Benefits

• Competitive Salary.
• Company Pension.
• 25 days paid holiday excluding Bank Holidays.
• Paid parental leave.
• Computer (Mac/Windows).
• Company Phone Allowance.
• Flexible working (office/remote).
• Employee Assistance and Wellbeing Programme.
• Childcare Support Policy.
• Employer Sponsored Vision Programme.

Diversity & Inclusion Statement

Diverse Is Who We Are. Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.