Alton Towers | General Entertainment Technician in Stoke-on-Trent

RWS Global are recruiting for event technicians to support the install, operation, maintenance and derig of shows and experiences based at the Alton Towers Resort, in Staffordshire. Contracts run from July 13th 2025 through to January 2026 with some select contracts starting slightly later.

KEY TASKS Role & Responsibilities:

• Ensure all work complies with safety regulations (Health and Safety at Work Act 1974, and all applicable local and international regulations).
• Support and be a key point of contact for the day-to-day technical operation and maintenance of RWS Global events & experiences product, including daily power up/down, show operation, maintenance, fault finding, record keeping, compliance, and monitoring of all RWS Global events technical systems and other associated equipment installed and used within shows, walk through attractions, and any other RWS Global experiences.
• Ensure that all technical elements are operated and maintained in compliance with health and safety and legal requirements, company policies and procedures, along with industry best practice always.
• Complete necessary compliance paperwork and documentation during routine and unplanned system operation and maintenance.
• React swiftly to unforeseen scenarios or system faults and utilise previous experience and knowledge to fault find, diagnose, repair, or replace equipment as needed to always maintain maximum system reliability and availability.
• Make suggestions as appropriate for system improvements and upgrades.
• Take ownership of all areas of control continually striving to innovate and deliver excellent experiences to our clients and their guests.
• Perform all aspects of install and strike in accordance with industry standards and safety best practices.
• Install, wire, and de-rig technical equipment as required, both indoors and outdoors.
• Champion high standards in technical system installation, operation, and safety.
• Review show reports and technical feedback to proactively address technical issues.
• Contribute to a positive and professional working environment that supports learning and excellence.

Qualifications & Skills:

• Knowledge, experience and training in entertainment industry technical systems, including lighting, audio, video, show control, electronics, and effects equipment.
• Working knowledge, training in, or general understanding of industry specific health and safety legislation.
• Working knowledge of ethernet/IP network-based entertainment technical control systems and IT networking protocols.
• Knowledge and experience on any of the following systems – QSys, Mediamatrix, Medialon, Alcorn McBride, Chroma-Q Vista, Pharos, Hippotizer, 7th Sense Delta, Digico/Yamaha/Allen and Heath Mixing Desks.
• Planning, scheduling, and time management skills.

Experience:

• Knowledge of all technical elements associated with commercial and theatrical lighting, audio, and video production systems and installation.
• Knowledge of holiday lighting products, installation techniques, hardware specifications, and experience with low-voltage systems and installation.
• Expertise with power tools, ladders, heavy machinery, aerial work platforms, electricity, and all applicable UK Health and Safety Standards.
• Excellent verbal communication and interpersonal skills with the ability to quickly develop trusting, productive relationships with clients, vendors, staff, and all partners.
• Valid UK Full driver’s license is desirable but not essential.
• Self-motivation with the ability to work independently.
• Comfortability operating heavy equipment and hand tools while onsite, as well as standing for long periods of time, but often kneeling, bending, laying down, and working at heights.

Salary: £15/hour

Diversity and Inclusion Statement:

At RWS Global, our team of bold makers and mold breakers is made of a diverse group of people who we believe make our work stronger. Our stage actively chooses to uplift applicants with diverse racial, ethnic, and religious backgrounds, sexual orientations, gender identities and expressions, sexes, national origins, political affiliations, socio-economic status, veteran and Disability status, and other intersectional dimensions of diversity.

We believe the diversity of our people is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our company’s achievement as well.

We are committed to ongoing learning and developing and implementing programs and initiatives to promote diversity and inclusion in all areas of employment as well as through our creative process and projects.