Receptionist in Swindon

The Role

To provide a first welcome link between clients and the firm, offering an excellent first impression either in person or on the telephone. To assist the wider office and facilities team with general administration, assisting with post event cleaning and providing an efficient and flexible service to internal clients.

Responsibilities:

• Provide a warm, welcoming first impression of the highest standard for clients and staff when arriving at reception
• Promptly and courteously answer and record telephone and reception enquiries and deal with persons calling at the office with appointments or documents
• Look after clients waiting in reception, notifying fee earners of their arrival and showing them to fee earners or interview rooms
• Be responsible for all documents and post arriving in the office, during the day
• Every item and visitor to be logged consistently for the records
• Provide refreshments for clients/meetings where requested
• Provide support for events as required, including cleaning after events have finished
• Work with tact and discretion with clients on the telephone and face to face
• Use the Teams system and answer telephone enquiries promptly and efficiently
• Occasional cover when required of reception within the other offices
• To attend departmental and other meetings and training as required
• Responsible for the day-to-day management and smooth operation of all nine meeting rooms

Administration:

• Produce documents, letters and emails as required for other teams
• Copying files, scanning and emailing documents
• Data input to the CRM System as required
• Any other administrative tasks, such as Web Enquiries, faxes, general email enquiries

Skills, Experience & Attributes

• Minimum of 5 GCSEs A-C (Including English and Maths)
• Experience of working within a Receptionist role in a professional services environment
• Experience of undertaking general admin duties i.e. filing, scanning, photocopying etc
• Experience of dealing with telephone-based enquiries and utilising a switchboard
• Excellent organisation capability with the ability to effectively prioritise
• Customer service focused

Benefits

• 26.5–31.5 days’ holiday per year
• Buying and selling holiday
• Healthcare cash plan / private medical insurance
• Life assurance
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Discretionary profit and performance-related bonus
• Hybrid working
• Employee Assistance Programme
• Enhanced family leave
• Recruitment referral bonus
• Group income protection
• Salary reviewed regularly

Career Development

We know our people are what sets us apart. That’s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions.

Inclusive Employer

We’re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self.