Credit Control Assistant in Bath

To administer and follow the credit control procedures to ensure payment is collected from our clients in line with our payment terms. To support our internal clients on credit control related matters, reduce aged debt, and to improve the cash flow position of RWK Goodman.

Responsibilities

• Ensure clients are chased on a daily basis in accordance with our payment terms.
• Liaise with fee earners across the Firm to ensure you have the correct files and information for chasing/reminding external clients.
• Produce statements of accounts to external clients and respond to any requests.
• Regular correspondence with clients to recover outstanding invoices.
• Maintain accurate records of all correspondence.
• Responding to client enquiries relating to their invoices or escalating as appropriate.
• Work as part of a team.

Qualifications

• Previous experience in a customer facing role (face to face or over the phone).
• Previous experience of credit control.
• Basic understanding of credit control process.
• Previous experience of working in a legal/professional services firm.

Skills

• Client focused – considering internal & external clients' needs at all times.
• Ability to deal with clients over the phone with confidence.
• Strong accuracy and attention to detail.
• Extremely well organised with the ability to work to regular deadlines.
• Problem solving – dealing with day to day issues and resolving appropriately.
• Familiar with Microsoft Word, Excel and Outlook packages.
• Analytical & methodical approach to problem solving.
• Ability to work with tact, discretion and confidentiality with clients & third parties.

Behaviours

• Positive Attitude to Work – approaches work with positivity and energy and thrives in a busy environment.
• Effective Communicator – clearly conveys information and ideas through the relevant media. Speaks in Plain English.
• Self Aware – recognises personal strengths and weaknesses and uses that knowledge to interact positively with others. Maintains a professional impression.
• Team Player – actively participates as a member of a team. Develops and maintains relationships with others.
• Resilient – functions effectively under pressure and handles difficult circumstances in a manner that is acceptable to others and RWK Goodman.
• Open to Change – receptive to new ways of working with the ability to be flexible in approaching tasks and problems.

Minimum of 5 GCSEs (or equivalent) including Maths & English.

Benefits

• 26.5-31.5 days' holiday per year.
• Buying and selling holiday.
• Healthcare cash plan / private medical insurance.
• Life assurance.
• Pension scheme.
• Cycle to work scheme.
• Season ticket loan.
• Discretionary profit and performance-related bonus.
• Hybrid working.
• Employee Assistance Programme.
• Enhanced family leave.
• Recruitment referral bonus.
• Group income protection.
• Salary reviewed regularly.

Career Development

We know our people are what sets us apart. That’s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions.

Inclusive Employer

We are on a mission to create a dynamic and inclusive culture. If you have a disability, whether visible or not, we want to work with you every step of the way. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to us so that we can work together to help bring your best self.