Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Greet patients, ensure accurate registration, and provide top-notch customer service.
- Company: Join RWJBarnabas Health, a leader in patient-centered care in New Jersey.
- Benefits: Enjoy paid time off, health insurance, retirement plans, and tuition reimbursement.
- Why this job: Make a difference in healthcare while developing your skills in a supportive environment.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: First-round interviews are digital; check your email for details.
The predicted salary is between 30000 - 42000 £ per year.
The Patient Access Representative plays a key role in providing excellent customer service, ensuring timely registration, and capturing all necessary data accurately. Responsibilities include greeting patients, treating all customers with respect, providing a safe environment, reviewing and explaining forms, obtaining signatures, and documenting demographic and insurance information using available technology. The role also involves creating a positive environment for patient and colleague satisfaction.
Qualifications:
- Required: High School Diploma
- Preferred: Customer Service experience
- Patient Access experience
- Knowledge of registration processes, billing regulations, and state programs such as Charity Care
Scheduling Requirements:
- Shift: Evenings, 6:30pm-3:00am Sunday through Thursday
- Full-Time, 40 hours per week
Essential Functions:
- Provide excellent customer service
- Accurately document demographic information
- Meet department goals for accuracy, collections, and productivity
- Inform patients of financial responsibilities and collect payments
- Verify accuracy of demographic information
- Comply with policies on Advance Directives and Patient Rights
- Maintain productivity and seek additional duties when possible
- Work collaboratively with healthcare staff
- Participate in training and development activities
- Gather and verify insurance and demographic information
- Complete necessary forms and questionnaires
Note: The first-round interview is a digital, on-demand interview via HireVue. We recommend completing it promptly after invitation. Check your email spam/junk folders regularly.
Other Duties: This job description is not exhaustive and duties may change at any time.
Benefits and Perks:
- Paid Time Off (PTO)
- Medical, Dental, and Vision Insurance
- Retirement Plans
- Disability and Life Insurance
- Tuition Reimbursement
- Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits
- Partner Discounts
Why Choose RWJBarnabas Health? We are committed to providing high-quality, patient-centered care and fostering a supportive work environment. Our mission is to improve community health and create educational and career opportunities throughout New Jersey. RWJBarnabas Health is an Equal Opportunity Employer.
Contact Detail:
RWJBarnabas Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Representative
✨Tip Number 1
Familiarise yourself with the specific duties of a Patient Access Representative. Understanding the nuances of patient registration, billing regulations, and customer service expectations will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information clearly and concisely. This role requires you to interact with patients and colleagues, so being articulate and approachable is key.
✨Tip Number 3
Prepare for the digital interview by ensuring you have a quiet space and good technology. Familiarise yourself with common interview questions related to customer service and patient access to boost your confidence.
✨Tip Number 4
Show your enthusiasm for the role and the company during the interview. Research RWJBarnabas Health's mission and values, and be ready to discuss how your personal goals align with theirs.
We think you need these skills to ace Patient Access Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Patient Access Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Skills: Since customer service experience is preferred, make sure to emphasise any previous roles where you provided excellent service. Use specific examples to demonstrate how you handled customer interactions effectively.
Detail Relevant Experience: If you have experience in patient access or knowledge of registration processes, be sure to include this in your CV. Mention any familiarity with billing regulations and state programs like Charity Care, as this will strengthen your application.
Prepare for Digital Interview: Once you submit your application, prepare for the digital interview via HireVue. Practice common interview questions related to customer service and patient access, and ensure you have a quiet space to complete the interview promptly after receiving the invitation.
How to prepare for a job interview at RWJBarnabas Health
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Access Representative. Familiarise yourself with the key tasks such as greeting patients, documenting information accurately, and explaining forms. This will help you demonstrate your knowledge during the interview.
✨Showcase Customer Service Skills
Since this role heavily relies on customer service, prepare examples from your past experiences where you provided excellent service. Highlight how you handled difficult situations or ensured patient satisfaction, as this will resonate well with the interviewers.
✨Familiarise with Healthcare Regulations
Brush up on relevant billing regulations and state programs like Charity Care. Being knowledgeable about these topics will show that you are serious about the role and understand the importance of compliance in healthcare settings.
✨Prepare for Digital Interview Format
As the first-round interview is digital via HireVue, practice answering questions on camera. Ensure you have a quiet space, good lighting, and dress professionally. This will help you feel more comfortable and confident during the actual interview.
