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For Companies At a Glance
- Tasks: Manage client onboarding, provide technical support, and collaborate with teams for client success.
- Company: Join Confused.com, a leading FinTech brand revolutionising insurance comparison since 2002.
- Benefits: Enjoy hybrid work, generous holiday, bonuses, and a supportive learning environment.
- Why this job: Be part of a dynamic team making a real impact in the FinTech industry.
- Qualifications: Experience in technical support or account management; strong analytical and communication skills required.
- Other info: Embrace diversity and inclusivity while working in a vibrant, tech-driven culture.
The predicted salary is between 36000 - 60000 £ per year.
Technical Account Manager
Department: Commercial & Partnerships
Employment Type: Full Time
Location: Cardiff
Description
In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible.
We’re part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services.
Confused.com is at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!
About the role:
About Insight by Confused.com:
What you\’ll be doing:
- Client Onboarding:
- Manage the technical onboarding process for new clients, ensuring smooth implementation of Insight by Confused.com solutions.
- Provide technical guidance and support during initial setup and integration.
- Conduct training sessions to educate clients on product functionality and best practices.
- Product Configuration and Support:
- Configure and customise Insight by Confused.com products to meet specific client requirements.
- Troubleshoot and resolve day-to-day technical issues reported by clients.
- Provide timely and accurate responses to client inquiries related to product features, APIs, and data delivery.
- Account Management Collaboration:
- Partner with Account Managers in pre-sales meetings to provide technical expertise and solution demonstrations.
- Attend post-sales client meetings to address technical concerns and support ongoing product usage.
- Contribute to client success plans by identifying technical opportunities to enhance their use of Insight by Confused.com solutions.
- Data Requests and Analysis Support:
- Understand client data needs and translate them into custom data requests.
- Collaborate with data engineers to fulfill complex data requests and ensure accurate delivery.
- Support Analysts in preparing and presenting data-driven insights to clients.
What we\’re looking for
Essential Criteria:
- Proven experience in a technical support, implementation, or technical account management role.
- Comfortable with interrogating large data sets.
- Analytical mindset
- Excellent problem-solving and troubleshooting skills.
- Ability to communicate complex technical information clearly and concisely to both technical and non-technical audiences.
- Strong customer service orientation and a passion for client success.
- Ability to work autonomously and prioritise and manage workload
Desirable Criteria:
- Knowledge of the the insurance industry and Insurance pricing
- Experience with ticketing systems (eg Devops, Jira) and data querying systems (eg SSMS, Databricks)
- Some understanding of data transfer mechanisms (eg SFTP, API)
At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.
What we offer
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
- Employer matching pension contributions up to 7.5%
- A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
- Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover , dental plans and employee assistance programme
- Free gym access
- Employee discounts programme
- A healthy learning and training budget to support your development
- Electric vehicle and cycle to work schemes
- Regular events – from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
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Technical Account Manager employer: RVU Co UK
Contact Detail:
RVU Co UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the insurance industry and the specific products offered by Confused.com. Understanding the nuances of insurance pricing and data analytics will give you an edge during discussions with potential clients and your team.
✨Tip Number 2
Brush up on your technical skills, especially around data querying systems like SSMS or Databricks. Being able to demonstrate your ability to handle large data sets and troubleshoot technical issues will be crucial in this role.
✨Tip Number 3
Practice your communication skills, particularly in explaining complex technical concepts to non-technical audiences. This is vital for client onboarding and training sessions, so consider role-playing scenarios with friends or colleagues.
✨Tip Number 4
Network with current or former Technical Account Managers in the FinTech or insurance sectors. They can provide insights into the role and share tips on how to excel, which could be invaluable during your application process.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support or account management. Emphasise your analytical skills and any experience with data sets, as these are crucial for the Technical Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and your ability to communicate complex technical information clearly. Mention specific examples of how you've successfully onboarded clients or resolved technical issues in the past.
Showcase Relevant Skills: Highlight your familiarity with ticketing systems and data querying tools in your application. If you have experience in the insurance industry, make sure to mention it, as it aligns well with the company's focus.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Technical Account Manager position.
How to prepare for a job interview at RVU Co UK
✨Understand the Product
Before your interview, make sure you have a solid understanding of Insight by Confused.com and its functionalities. Familiarise yourself with how it benefits clients in the insurance industry, as this will help you articulate your thoughts during the discussion.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like data querying and troubleshooting. Highlight any experience you have with ticketing systems or data transfer mechanisms, as these are crucial for the role.
✨Demonstrate Customer-Centricity
Since the role requires a strong customer service orientation, think of examples where you've successfully supported clients or resolved their issues. This will show your passion for client success and your ability to communicate effectively with both technical and non-technical audiences.
✨Prepare for Collaboration Questions
Expect questions about how you would work with Account Managers and other teams. Be ready to discuss your approach to collaboration and how you can contribute to client success plans, as teamwork is essential in this position.