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- Tasks: Drive data-informed decisions to enhance customer experience and optimise marketing strategies.
- Company: Join Uswitch, a leading brand transforming how consumers manage home essentials.
- Benefits: Enjoy a hybrid work model, competitive salary, and generous holiday allowance.
- Why this job: Make a real impact by using data to shape marketing strategies and improve lives.
- Qualifications: Experience in data analysis, CRM, and proficiency in SQL required.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
At Uswitch, our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you!
The analytics team strives to simplify some of the most complex and daunting consumer marketplaces, to improve the lives of our customers. We give millions of people the information required to save thousands of pounds per year by helping them make more informed decisions about their utility bills and finance products at the right time.
As a Senior Product Analyst (Marketing & CRM), your input will be crucial in driving decision-making. You will be the voice of our data, using it to influence and guide strategy, as well as identifying opportunities that may benefit the business. You will own both the “what” and the “why” behind performance: not just reporting results, but identifying the drivers and recommending action. This is a hands-on senior analyst role focused on understanding customer behaviour and evaluating the impact of CRM activity across uSwitch.
Key Responsibilities:
- Join our Marketing Analytics team to understand and optimise all marketing channels.
- Own the analytical evaluation of CRM activity, including deciding how impact should be measured.
- Diagnose changes in customer and CRM performance, forming hypotheses, and narrowing down root causes under time pressure.
- Design and conduct experiments (e.g. holdouts, A/B tests), with a clear understanding of causality, limitations, and risk.
- Turn analysis into decisions, clearly articulating what the data does and does not support.
- Work closely with CRM, marketing and analytics stakeholders, adjusting depth and rigour based on audience and context.
- Improve how we measure and understand customers over time.
What we’re looking for:
- Someone comfortable making data-informed decisions under ambiguity.
- Experience in applying analytical judgement to real business problems.
- Evaluating CRM or customer activity where causality is not always obvious.
- Structuring ambiguous problems and narrowing them into clear analytical questions.
- Explaining analytical reasoning clearly to both technical and non-technical stakeholders.
- Proficiency in SQL is essential; experience using analytical and data BI tooling such as Tableau is a plus.
Our commitment to you:
We are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it’s essential that our teams reflect the diverse range of people in our community.
Benefits:
- 10% discretionary yearly bonus and yearly pay reviews.
- A hybrid working approach with 2 in-office days per week.
- Employer matching pension contributions up to 7.5%.
- A one-off £300 “work from home” budget.
- Excellent maternity, paternity, shared parental and adoption leave policy.
- 25 days holiday (increasing to 30 days) + 2 days “my time” per year.
- Private medical cover, critical illness cover, dental plans and employee assistance programme.
- Free gym access and employee discounts programme.
- A healthy learning and training budget to support your development.
- Regular events to ensure colleagues feel connected.
Senior Product Analyst (CRM, Marketing) in London employer: RVU Co UK
Contact Detail:
RVU Co UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Analyst (CRM, Marketing) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to CRM and marketing analytics. Use your knowledge of tools like SQL and Tableau to showcase your skills and how they can benefit the team at Uswitch.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire, like Uswitch. Express your interest in their work and how you can contribute to their mission of improving customer experiences.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Senior Product Analyst (CRM, Marketing) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Product Analyst. Highlight your experience with CRM and marketing analytics, and don’t forget to showcase your SQL skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about data and how you can help us improve customer experiences. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Analytical Skills: In your application, give examples of how you've tackled complex problems using data. Whether it's A/B testing or diagnosing performance issues, we want to know how you’ve made data-informed decisions in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at RVU Co UK
✨Know Your Data Tools
Familiarise yourself with the tools mentioned in the job description, like SQL, Tableau, and Python. Be ready to discuss how you've used these tools in past roles to analyse data and drive decisions.
✨Understand Customer Behaviour
Prepare to talk about your experience with customer analytics. Think of specific examples where you’ve evaluated customer behaviour and how that influenced marketing strategies or CRM activities.
✨Be Ready for Problem-Solving
Expect to tackle some analytical problems during the interview. Brush up on structuring ambiguous problems and be prepared to walk through your thought process on how you would approach them.
✨Communicate Clearly
Practice explaining complex analytical concepts in simple terms. You’ll need to articulate your findings to both technical and non-technical stakeholders, so clarity is key!
