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- Tasks: Lead a dynamic design team to create innovative customer experiences in the FinTech sector.
- Company: Join Confused.com, a pioneering insurance comparison site under RVU, dedicated to empowering customers.
- Benefits: Enjoy hybrid work, generous holiday, bonuses, and a supportive environment for personal growth.
- Why this job: Be at the forefront of design thinking, influencing strategies that impact millions of households.
- Qualifications: Proven leadership in design, strategic thinking, and expertise in UX and product design required.
- Other info: Embrace a culture of inclusivity and innovation while working with cutting-edge technology.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Head of Experience Design
Department: Design
Employment Type: Full Time
Location: Cardiff
Description
In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible.
We’re part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services.
Confused.com is at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!
About the role:
We’re looking for a Head of Experience Design to lead our multidisciplinary design practice across RVU’s Annual Insurances vertical – including Confused.com. This is a senior strategic role, responsible for embedding design thinking into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation.
What you\’ll be doing:
- Business Strategy & Design Thinking
Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. - Team Leadership & Development
Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of experimentation, learning, and shared accountability. Build strong communities of practice and clear career paths. - Product Discovery & Delivery
Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps that deliver measurable value and support innovation at pace. - Customer Acquisition & Retention
Lead cross-functional initiatives to improve acquisition, retention, and product density. Align brand, product and content to create seamless, high-performing customer journeys. - Innovate at Scale
Evolveour standards, tools, and practices that enable product teams to deliver high-quality, consistent, and efficient user experiences while enabling us to innovate, test and learn at speed.
What we\’re looking for
- Proven leadership of cross-functional design and research teams in fast-paced digital environments — ideally in regulated sectors like insurance, finance or health.
- Strategic thinker with experience working at senior leadership level to influence product roadmaps, brand strategy, and business planning.
- Deep expertise across UX, product design, content strategy, design systems, and research methodologies.
- Strong track record of delivering commercial results through customer-led experience improvements (e.g. revenue, conversion, retention).
- Skilled in building high-performing teams with clear ways of working, career progression, and strong cross-discipline culture.
- Comfortable working across the full customer lifecycle: from brand engagement to product usage and beyond.
- Passionate about creating inclusive, insight-led experiences that serve both user and business goals.
At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.
What we offer
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
- Employer matching pension contributions up to 7.5%
- A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
- Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover , dental plans and employee assistance programme
- Free gym access
- Employee discounts programme
- A healthy learning and training budget to support your development
- Electric vehicle and cycle to work schemes
- Regular events – from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
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Head of Experience Design employer: RVU Co UK
Contact Detail:
RVU Co UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Experience Design
✨Tip Number 1
Familiarise yourself with the latest trends in experience design, especially within the FinTech and insurance sectors. Understanding how these industries are evolving will help you speak confidently about innovative strategies during your discussions with us.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully built and led cross-functional teams. We value strong team dynamics, so be ready to discuss how you've fostered collaboration and accountability in your previous roles.
✨Tip Number 3
Research our company culture and values, particularly our commitment to inclusivity and user-centric design. Be prepared to share how your personal values align with ours and how you can contribute to creating a diverse and supportive environment.
✨Tip Number 4
Think about specific metrics or outcomes you've achieved through customer-led experience improvements. We’re interested in tangible results, so having data-driven examples ready will help demonstrate your impact in previous positions.
We think you need these skills to ace Head of Experience Design
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Experience Design position. Tailor your application to highlight your relevant experience in leading design teams and embedding design thinking into business strategies.
Showcase Your Leadership Skills: In your CV and cover letter, emphasise your proven leadership experience in cross-functional design teams. Provide specific examples of how you've fostered a culture of experimentation and learning within your teams.
Highlight Relevant Experience: Make sure to detail your expertise in UX, product design, and research methodologies. Use metrics to demonstrate how your previous work has led to commercial results, such as improved customer acquisition or retention rates.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also connect your personal values with the company's commitment to inclusivity and user-friendly design. Share your vision for how you can contribute to their mission.
How to prepare for a job interview at RVU Co UK
✨Showcase Your Leadership Skills
As a Head of Experience Design, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed cross-functional teams in the past. Highlight any specific strategies you've used to foster collaboration and innovation.
✨Demonstrate Strategic Thinking
This role requires a strategic mindset. Be ready to talk about how you've translated business goals into actionable design strategies. Prepare to share examples of how your design thinking has influenced product roadmaps and contributed to commercial success.
✨Emphasise Customer-Centric Design
The company values customer-led experience improvements. Discuss your approach to integrating customer insights into design processes. Share specific instances where your design decisions have positively impacted customer acquisition, retention, or overall satisfaction.
✨Prepare for Cross-Disciplinary Collaboration
You'll be working closely with various departments. Be ready to explain how you've effectively collaborated with engineering, marketing, and product teams in the past. Highlight your ability to align different functions towards a common goal, especially in creating seamless customer journeys.
