Office/Facilities Manager (10 month FTC) in Cardiff

This is a full-time office-based role for 10 months FTC (maternity cover).

Confused.com is the UK’s first comparison platform for car insurance. We’ve been helping customers since 2002 by empowering them to make better decisions around insurance and financial services. We’re part of RVU, a group of online brands that include: Uswitch, Tempcover, money.co.uk, and Mojo Mortgages.

This is a pivotal role responsible for the effective management of all Workplace and Office operations, ensuring the workspace is safe, compliant, and maintained to the highest standards. You will take ownership of Health & Safety, ensuring all practices, policies, and procedures meet the appropriate British standards and regulatory requirements.

You will manage and maintain all facilities-related contracts, ensuring they are fit for purpose, cost-effective, and aligned with best practice. In addition, you will lead and support a variety of office-related projects, contributing to continuous improvement while supporting the company’s environmental and sustainability goals.

Alongside this, you will oversee the day-to-day running of the office and provide line management to the Office Co-ordinator. Working closely together, you will act as a central point of coordination across the business, playing a key role in supporting teams and enabling the organisation to thrive.

What you’ll be doing:

• Maintain a safe, secure and compliant working environment, ensuring all Health & Safety requirements, risk assessments and actions are completed and prioritised.
• Source, negotiate and manage facilities, utilities and office service contracts in line with business guidelines and environmental goals.
• Oversee the day-to-day running and maintenance of the office, including repairs, checks and improvements.
• Act as the first point of contact for all facilities and office-related enquiries, working with internal teams, contractors and building management.
• Partner with IT to ensure the office supports business needs and the hybrid working model.
• Support office events, meetings and staff socials.
• Ensure a comfortable working environment for all staff, including DSE support and specialist equipment needs.
• Manage day-to-day Health & Safety operations, including fire marshal and first aider requirements and training.
• Proactively lead office refurbishment projects, securing budget approval and coordinating office layouts and arrangements to ensure minimal disruption and continuous office use.
• Manage compliance with lease requirements and future workspace needs.
• Provide regular updates and reporting to key stakeholders and Directors.
• Line manage, coach and support development of the Office Co-Ordinator.

What we’re looking for:

• Proven experience in a Health & Safety role within an office-based environment, with a strong understanding of compliance and best practice.
• Experience managing and supporting a hybrid working environment.
• Highly developed interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.
• An observant, proactive self-starter who can respond quickly to issues and develop practical, effective solutions.
• Strong organisational skills with excellent attention to detail, and the ability to plan, prioritise, and manage multiple demands.
• A solutions-focused mindset with a calm, positive approach to problem-solving, even in challenging situations.
• A collaborative team player who works well across the business.
• High levels of discretion and confidentiality.
• Experience managing complex facilities-related issues.

You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!

Our commitment to you:

We are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

What we offer:

• Employer matching pension contributions up to 7.5%.
• Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life.
• 25 days holiday (increasing to 30 days) + 2 days “my time” per year.
• Private medical cover, critical illness cover, dental plans, and employee assistance programme.
• Free gym access.
• Employee discounts programme.
• A healthy learning and training budget to support your development.
• Electric vehicle and cycle to work schemes.
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.