Data Coordinator

Are you a data-savvy problem solver with a passion for systems and process improvement? Do you thrive in a fast-paced environment where your technical expertise makes a real impact? If so, we'd love to hear from you!

We're looking for a Data Coordinator (Operations Technical Coordinator) to join our dynamic and collaborative Centre Operations team at our Wakefield hub. This is a fantastic opportunity to play a key role in ensuring the smooth delivery of qualifications and results that matter to learners across the country. There's plenty of opportunity to develop your technical skills and perhaps progress to one of our Technical Leads of the future.

As a Data Coordinator, you'll be at the heart of our operations - ensuring data flows seamlessly between systems and that learner results are delivered accurately and on time.

Key aspects of your role will include:

• Supporting the full qualification lifecycle across a range of operational activities.
• Manage data across multiple platforms including our e-assessment tools, grading apps, SAP, and customer portals.
• Working across multiple in-house applications and working with data across MS Excel tools.
• Troubleshoot and resolve complex data and system queries.
• Maintain data integrity and identify issues using middleware tools.
• Collaborate with teams across the business to ensure service excellence.

During peak periods, such as our key exam and results seasons, colleagues are expected to provide additional support, which may include overtime or weekend work. We value flexibility and a collaborative spirit; all team members are encouraged to demonstrate a commitment to our collective success and adapt to the needs of the business. Occasional travel may be required to attend meetings or workshops at other office locations.

In this Operational role, you will need to have a blend of coordination and project management skills, with a solid technical understanding of systems for data, integration and data processing whilst being competent in working with data qualitatively from multiple sources. You will be able to plan, organise and prioritise your own work whilst building relationships effectively with both internal and external stakeholders.

Our Ideal Candidate Will Have:

• Broad understanding of standard applications (Excel, Word, PowerPoint, MS Forms, MS Lists and possibly also Power Automate, Visio and/or Jira but not essential).
• A willingness to learn how to reduce manual burden through integration and/or automation.
• Knowledge of data protection (GDPR) and confidentiality requirements related to sensitive commercial and personal data (learner and associate data).
• Continuous improvement skills, with the knack to identify opportunities and make recommendations for improvements.
• Good communication skills and problem-solving skills.
• Critical thinking skills with a focus on producing high quality outputs.
• A positive can-do attitude with a drive to succeed.

Additionally, you will need to be comfortable working to deadlines and delivering to our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

If you think this is the role for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.