Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers via phone and email, ensuring exceptional service.
- Company: Join City & Guilds, a respected organisation with over 140 years of history.
- Benefits: Enjoy private healthcare, life assurance, and a competitive salary starting at £23,182.
- Why this job: Be part of a dynamic team in a nurturing environment that values personal growth.
- Qualifications: No prior experience needed; just a passion for customer service and strong communication skills.
- Other info: Flexible shifts, free parking, and a supportive workplace culture await you!
The predicted salary is between 19100 - 25700 £ per year.
RVtech Wakefield, England, United Kingdom.
About the role
Customer Service Advisor at RVtech Wakefield. Provide exceptional service via telephone and email for employers, learners, and third parties.
Responsibilities
- Support customers via telephone and email, aiming for first‑time resolution.
- Complete all necessary calls and email interactions while using company systems.
- Work independently without a script, using initiative.
- Collaborate with a friendly team of trainers and leaders.
- Use free car parking and flexible work schedule between 8am and 6pm.
- No sales involved.
Requirements
- Passion for excellent customer service and ability to thrive in a fast‑paced environment.
- Excellent verbal and written communication skills.
- Strong problem‑solving and investigative skills.
- Attention to detail in all customer interactions.
- Comfortable using various IT systems.
- Commitment to personal development and high standards.
- Willingness to work full‑time 35 hours per week; shifts Monday‑Friday with flexibility for one weekend day and 2 consecutive days off.
- Eligible to work in the UK (no visa sponsorship).
Benefits
- Competitive starting salary £23,182 per annum (35 hours/week).
- Private medical, life assurance, group income protection, pension contributions.
- Free car parking.
- Generous holiday package (25 days plus bank holidays).
- Training and clear progression path within the Advisor role and across the business.
About RVtech
RVtech offers innovative, engaging and market‑leading opportunities with a history of over 140 years.
EEO Statement
We are a Disability confident employer. Please let us know if you need support or adjustments during interview and in your role. If required, email careers@cityandguilds.com.
#J-18808-Ljbffr
Customer Service Advisor employer: RVtech
Contact Detail:
RVtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at City & Guilds. Understanding their values and mission can help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves interacting with customers via phone and email, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've effectively resolved issues in past roles or situations. This will show your potential employer that you can handle customer queries efficiently.
✨Tip Number 4
Be ready to discuss your adaptability and willingness to learn. The role requires flexibility and a commitment to personal growth, so highlighting your eagerness to develop new skills will make a positive impression.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's from different fields like retail or hospitality. Emphasise skills such as communication, problem-solving, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and express your enthusiasm for joining RVtech.
Highlight IT Proficiency: Since the role requires using various IT systems, mention any relevant software or tools you are familiar with. This will demonstrate your ability to adapt quickly to their systems.
Showcase Your Team Player Attitude: In your application, highlight experiences where you worked effectively in a team. RVtech values collaboration, so showing that you can work well with others will strengthen your application.
How to prepare for a job interview at RVtech
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. Share any relevant experiences, even if they are from different fields like retail or hospitality, to demonstrate your commitment to helping others.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss your problem-solving skills and provide examples of how you've resolved issues in the past, showcasing your ability to think on your feet.
✨Highlight Your Communication Skills
Since this role involves a lot of communication, both verbal and written, be prepared to showcase your communication skills. Practice clear and concise responses, and consider how you can convey empathy and understanding in your answers.
✨Demonstrate IT Proficiency
Familiarise yourself with common IT systems and tools that may be used in customer service roles. If you have experience with specific software, mention it during the interview to show that you're comfortable navigating technology to assist customers effectively.
