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- Tasks: Support tech queries and troubleshoot issues in a fast-paced environment.
- Company: Join RVS iGlobal, a leading tech support company serving clients worldwide.
- Benefits: Enjoy flexible work hours, a dynamic team, and opportunities for growth.
- Why this job: Be part of a winning team and gain hands-on experience in IT support.
- Qualifications: Bachelor’s degree or diploma in IT; freshers welcome with a passion for tech.
- Other info: 24/7 work environment with potential weekend coverage.
The predicted salary is between 24000 - 36000 £ per year.
RVS iGlobal is a White Label Tech support company providing technical support to mid-sized and large-sized IT businesses around the world 24x7x365. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors around the globe.
We are currently looking for IT System Engineers (L1 / L2) to support the growing demand for tech support queries coming on to our Network Operations Centre in Jammu. This role will be responsible for working on technical issues based around servers, desktops, firewalls, networks, cloud services, etc. in various corporate LAN environments based in the USA, UK, and Europe.
Requirements:
- Bachelor’s Degree/Diploma in IT/ECE/CSE (or related technical discipline).
- Freshers can also apply with preference given to those having 1-3 years of relevant experience at L1 / L2 level support.
- Technical customer support (voice and email), with a strong customer interaction experience.
- Passion to be a part of a hard-working and winning team.
- Willing to work in a 24x7 environment and provide weekend coverage, if needed.
- Ability to multitask in a fast-paced environment.
- Excellent ability to learn and articulate software-related and technical concepts.
- Strong active listening skills and excellent written and oral communication skills.
- Strong attention to detail when communicating with customers (verbal & written).
- Ability to empathize with customers and convey confidence.
- Expertise in working with Microsoft Excel.
- Extensive Network knowledge.
- Familiarity with Windows Server 2016/2019/2022.
- Familiarity with cloud technologies like Office365, Google Suite, and Azure platform.
Job Responsibilities:
- First and all subsequent contact with the customer.
- 24x7 support via phone and email.
- Basic Level 1 troubleshooting, redirect to L2/L3 as required.
- Search the knowledge base to verify if reported problems are already known issues with a defined resolution plan.
- Impact analysis with the accurate classification of reported issues to ensure appropriate handling.
- Replication of the reported issue in an appropriate customer environment.
- Initial triage to isolate unsupported 3rd party issues from the potential root cause.
- Information gathering to ensure complete availability of details required for root cause analysis.
- Provision of technical resolution or problem workaround.
- Problem routing/escalation to second/third level support or third parties where required.
Desired Candidate Profile:
- Freshers (any IT Graduate) with a good understanding of computer networks and desktop-level troubleshooting techniques.
- Should be ready to work in a 24/7 work environment.
- Excellent communication skills to communicate with international clients.
- Good probing skills & Analytical skills would be an added advantage.
- Good knowledge of Microsoft tools like Word, Excel, PowerPoint, etc.
- Above average knowledge of network tools LAN & WAN.
.Net Developer employer: Rvsiglobal
Contact Detail:
Rvsiglobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land .Net Developer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and cloud services like Office365 and Azure. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as this role involves direct interaction with clients. Practising how to handle technical queries and communicate effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of RVS iGlobal on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for common technical support scenarios that may come up in the interview. Being able to demonstrate your problem-solving skills through real-life examples will showcase your readiness for the role.
We think you need these skills to ace .Net Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise any technical support roles, familiarity with cloud technologies, and your ability to work in a 24/7 environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's services. Mention specific experiences that demonstrate your problem-solving skills and customer interaction abilities.
Highlight Technical Skills: Clearly list your technical skills, especially those mentioned in the job description such as knowledge of Microsoft Excel, Windows Server, and cloud technologies. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Rvsiglobal
✨Understand the Company and Role
Before your interview, take some time to research RVS iGlobal and understand their business model. Familiarise yourself with their services and the specific requirements of the IT System Engineer role, especially in relation to technical support and customer interaction.
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge, particularly around Microsoft Excel, Windows Server, and cloud technologies like Office365 and Azure. Highlight any relevant experience you have, even if it's from academic projects or internships.
✨Demonstrate Communication Skills
Since the role involves significant customer interaction, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully communicated technical concepts to non-technical individuals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about how you would handle common technical issues or customer complaints, and be ready to explain your thought process and approach to troubleshooting.
