- Greeting clients and providing a warm, welcoming experience
- Handling and accurately processing client and patient information
- Identifying and resolving discrepancies quickly and efficiently
- Dealing with incoming calls and emails
- Processing card and cash payments
- Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
- Closing patient files, ensuring payment taken at time of discharge
- Processing and sending insurance claims in a timely and accurate manner
- Liaising with clinical, non-clinical, and other internal departments
We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital. This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.
Client Services Coordinator (Accounts) employer: RVC International
RVC International provides a supportive and collaborative work culture, allowing employees to develop their skills in veterinary medicine. The institution emphasizes professional growth through specialized training and flexible working arrangements, making it an attractive employer for those passionate about animal care.
